Service Desk Analyst: End-User Support & Troubleshooting

Unisys

Manila

On-site

PHP 240,000 - 420,000

Full time

3 hours ago

Be an early applicant

Application generator

An application made for this job — a tailored resume and cover letter that speak straight to the posting.

Get past ATS filters

Job summary

Unisys is seeking a customer support specialist to handle moderately complex inquiries, following established guidelines and using experience-based judgment to resolve incidents and requests. You will assist with hardware, software, client and COTS applications as well as network and user administration, escalate when necessary, and support L1 agents in daily activities to maintain service quality.

This role requires a High School Diploma or GED, potential technical certification, or an

Qualifications

Answers moderately complex questions following guidelines and using judgment based on experience with related incidents and service requests.
Utilizes problem solving and analytical skills to resolve challenging incidents.
Escalates complex problems to other resolver teams or vendors.
Supports L1 agents in ongoing day to day questions related to client incidents, requests and queries.

Responsibilities

Answers moderately complex questions following guidelines and using judgment based on experience with related incidents and service requests.
Requests handled include support of hardware, software, client and COTS applications as well as network and user administration.
Escalates complex problems to other resolver teams or vendors.
Utilizes problem solving and analytical skills to effectively resolve challenging incidents.
Supports L1 agents in ongoing day to day questions related to client incidents, requests and queries.