Marketing Admin Officer

TDCX Philippines; Pasig; Hybrid; PHP 279,000 - 469,000; Full time

Benefits offered by this job

Competitive remuneration

Comprehensive medical coverage

World-class workspace

Job summary

TDCX Philippines is seeking a Marketing Operations Coordinator to support marketing activities, manage leads, and assist onboarding. You will handle data extraction, asset management, and event coordination in a dynamic team. Excellent English communication and attention to detail are essential.

You will work within flexible arrangements, leveraging platforms like Shopify, Canva, and OneDrive to deliver accurate, timely results and drive campaign success across the organization.

Qualifications

• Minimum educational requirement is Senior High School graduate or equivalent.
• 2 years’ experience in marketing communications or related role/internship.
• Exposure to Shopify and associated Apps (training provided).
• Familiar with privacy, opt-in and unsubscribe principles (training provided).
• Excellent English communication and customer service skills (CEFR B2+).
• Strong data accuracy and attention to detail.

Responsibilities

• Provide administrative coordination and support across marketing operations with accuracy and efficiency.
• Manage lead processing and ensure timely forwarding to BDMs.
• Support customer onboarding by extracting data and sending welcome communications.
• Maintain records to support data integrity and system alignment.
• Upload and manage digital assets in VIP Portal and Academy platforms.
• Coordinate events and manage staff registrations and materials.

Skills

English communication

Data accuracy

Email marketing basics

Tech-savvy

Attention to detail

Education

Senior High School graduate

Tools

Shopify

Shopify Apps

OneDrive

Canva

Job description

Enable your future

At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world’s most forward-thinking brands, and explore what’s possible when human expertise meets technology. Together, we’ll enable the future — starting with yours

Top reasons to work with TDCX

• Competitive remuneration, great perks, and performance incentives

• Comprehensive medical, insurance, or social security coverage

• World-class workspaces

• Engaging activities and recognition programs

• Strong learning and development plans for your career growth

• Positive work culture that enables your future

• Easy to locate area with direct access to public transport

• Flexible working arrangements

• Be coached and mentored by experts in your field

• Join a global company, winner of hundreds of industry awards
  

What is your mission?

• Provide administrative coordination and support across marketing operations, ensuring accuracy, efficiency, and alignment with performance objectives.

• Manage lead processing activities, including updating lead trackers from exported submissions and manual sources, and ensuring timely forwarding to the appropriate Business Development Managers (BDMs).

• Support customer onboarding processes by extracting data from install forms, sending welcome communications with relevant platform access, and updating databases for downstream marketing use.

• Maintain accurate and up-to-date records to support database integrity and ensure alignment with internal systems and processes.

• Upload and manage digital assets within VIP Portal and Academy platforms, ensuring content accuracy and accessibility.

• Support event coordination activities, including maintaining records, preparing initial event documentation, reviewing presentation materials for format consistency, and managing staff registration lists.

• Assist in the creation or sourcing of basic event-related content, including simple video assets using Canva or similar tools.

• Monitor and manage shared inboxes (e.g., info and marketing inboxes), ensuring timely review, appropriate forwarding, and proper email management.

• Maintain and organize marketing assets, including printed materials, ensuring accurate tracking, naming conventions, and coordination with external vendors such as printers and 3PL providers.

• Manage and organize digital files and folders within OneDrive to ensure accessibility, version control, and efficient document management.

• Support sourcing and ordering of marketing materials through external suppliers (e.g., Alibaba), ensuring cost-effectiveness and alignment with requirements.

• Communicate proactively with internal stakeholders, suppliers, and external partners to ensure smooth coordination and visibility of activities.

• Ensure all marketing administrative activities are performed in a timely, accurate, and cost-effective manner, aligned with best practices.

• Contribute to a collaborative and proactive marketing team by supporting continuous improvement initiatives and applying feedback from peers and leadership.

• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your nature/classification of employment in the organization and as may be deemed necessary by the company in its evolving business exigencies and requirements.
  

Who are we looking for?

• Minimumeducational requirement is Senior High School graduate or equivalent.

• 2 years’ experience in marketing communications (or relevant internship/graduate role)

• Exposure to Shopify and associated Apps (training, coursework or on-the-job)

• With exposure and understanding of privacy, opt-in and unsubscribe principles (training provided)

• Preferably with experience in marketing, communications or related qualification.

• Excellent English communication and customer service skills, with proficiency at CEFR Level B2 or higher (spoken, written, and reading).

• Strong data accuracy and high attention to detail.

• Proven ability to understand basics of email marketing, website principles, provide basic, on brand designs, and implement solutions efficiently.

• Tech-savvy and comfortable working with systems, digital, tools, templates, data, and checklists.

• Strong problem-solving skills and adaptability to changing processes, systems, and client requirements.

• Clear communicator, who escalates issues early.

• Reliable, consistent and task-focused

• Open to feedback and coaching, with a commitment to continuous performance improvement.