Service Delivery Operations Intern

White Cloak Technologies; Mandaluyong; On-site; PHP 167,000 - 279,000; Part time

Job summary

White Cloak Technologies is seeking a detail-oriented intern to support client reporting, HR coordination, and internal documentation. You will generate reports, maintain accurate client directories, track resources, and assist with onboarding using Google Workspace and Manatal.

You will coordinate with Talent Acquisition, schedule check-ins, monitor leaves, and help maintain performance records. This role offers hands-on exposure to administrative processes, stakeholder communication, and data

Qualifications

• Internship role supporting client reporting and HR coordination.
• Strong attention to detail and accuracy.
• Ability to manage multiple tasks with minimal supervision.
• Experience with HR tech tools is a plus.
• Excellent communication and time management skills.

Responsibilities

• Generate and send client accomplishment reports.
• Maintain updated client directories and internal trackers.
• Support documentation processes for client and resource management.
• Create and monitor resource requests via Manatal.
• Track deployment status and onboarding processes.
• Coordinate with Talent Acquisition for resource updates.
• Schedule monthly and quarterly check-ins and evaluations.
• Send timely reminders and follow-ups with stakeholders.
• Maintain performance evaluation records.
• Cross-check employee leave filings for client approval.
• Monitor leave logs and coordinate with resources.
• Assist with general admin tasks related to employee-client engagement.

Skills

Report generation

Data management

Time management

Communication

Independent work

Google Workspace

HR coordination

Tools

Manatal

Google Workspace

Job description

Support client-facing and internal operations through report generation, resource tracking, and HR coordination in a detail-oriented internship role.

Your Role

Key responsibilities include:

• Generate and send accomplishment reports to clients
• Maintain accurate and updated client directories and internal trackers
• Support internal documentation processes related to client and resource management
• Create, update, and monitor resource requests via Manatal
• Track deployment status and onboarding processes
• Coordinate with Talent Acquisition for real-time resource updates
• Schedule monthly and quarterly check-ins and performance evaluation meetings
• Ensure timely reminders and follow-ups with stakeholders
• Help maintain performance evaluation records
• Cross-check employee leave filings for client approval
• Monitor leave logs and coordinate with resources
• Assist with general admin support related to employee-client engagement

About You

The company is looking for:

• Highly organized and detail-oriented with a keen eye for accuracy
• Proficient in using Google Workspace tools (Docs, Sheets, Calendar, Drive)
• Strong ability to manage data, schedules, and coordinate multiple tasks effectively
• Self-motivated and able to work independently with minimal supervision
• Excellent time management and communication skills
• Experience with Manatal or similar applicant tracking systems (nice to have)
• Familiarity with HR coordination tasks or client reporting processes (nice to have)

Report this job