FMCG Service Delivery Manager

Capgemini; Taguig; On-site; PHP 3,600,000 - 6,000,000; Full time

Job summary

Capgemini Philippines is seeking a Senior Supply Chain Operations Delivery Manager to oversee large-scale BPO service delivery, drive operational excellence, and ensure client satisfaction. You will lead 100+ team resources, align delivery with business outcomes, and manage stakeholder expectations.

You will apply deep domain expertise in supply chain and finance accounts within consumer products, building strong client relationships and leading continuous improvement initiatives across delivery

Qualifications

• 15+ years of professional experience, including 10+ years in the BPO industry.
• Proven track record delivering services to teams of 100+ resources.
• Bachelor’s degree or higher from an accredited institution.

Responsibilities

• Lead and manage end-to-end delivery for large teams of 100+ employees, ensuring consistent performance, quality, and productivity
• Drive operational excellence across BPO delivery, with a strong focus on scalability, efficiency, and risk management
• Provide strategic and hands-on leadership for supply chain and finance accounts, ensuring alignment with client objectives and business outcomes
• Develop strong client relationships through deep business understanding, particularly within the consumer products industry
• Partner with internal and external stakeholders to ensure seamless execution of delivery plans and continuous improvement initiatives
• Proactively communicate with clients and leadership teams to address issues, manage expectations, and identify growth opportunities

Skills

Leadership

People management

Business acumen

Analytical skills

Stakeholder management

Education

Bachelor’s degree or higher

Job description

The Supply Chain Operations Delivery Manager is responsible for overseeing large-scale service delivery within the BPO environment, ensuring operational excellence, client satisfaction, and strong financial and supply chain outcomes. This role requires deep industry experience, strong business acumen, and proactive stakeholder engagement.

Key Responsibilities

• Lead and manage end-to-end delivery for large teams of 100+ employees, ensuring consistent performance, quality, and productivity
• Drive operational excellence across BPO delivery, with a strong focus on scalability, efficiency, and risk management
• Provide strategic and hands-on leadership for supply chain and finance accounts, ensuring alignment with client objectives and business outcomes
• Develop strong client relationships through deep business understanding, particularly within the consumer products industry
• Partner with internal and external stakeholders to ensure seamless execution of delivery plans and continuous improvement initiatives
• Proactively communicate with clients and leadership teams to address issues, manage expectations, and identify growth opportunities

Required Qualifications & Experience

• 15+ years of overall professional experience, with at least 10 years in the BPO industry
• Proven experience managing and delivering services for teams of 100+ resources
• Bachelor’s degree or higher from an accredited institution
• Strong domain expertise in supply chain and finance accounts
• Solid understanding of consumer products industry operations and business models
• Demonstrated ability to translate business requirements into effective delivery strategies

Skills and Competencies

• Strong leadership and people management capabilities
• Excellent business acumen and analytical skills
• Highly proactive communication mindset, with the ability to engage confidently at all levels
• Strong stakeholder management and problem-solving skills
• Results-driven, with a focus on continuous improvement and client satisfaction