Service Delivery Consultant

Simcorp; Metro Manila; Hybrid; PHP 800,000 - 1,400,000; Full time

Benefits offered by this job

Competitive salary and bonus scheme

Hybrid work arrangement (2x in office)

Professional development opportunities

Diversity & inclusion focus

Job summary

SimCorp Manila Delivery Center is seeking an IT consultant to support the Configuration Deployment Service (CDS) team. You will work remotely with global teams, participating in deployment meetings and delivering high-quality configurations for cloud environments.

You will engage with clients, support service delivery across time zones, and contribute to continuous improvements within an ITIL-based framework. Hybrid work arrangement applies (APAC hours, 2 days in office).

Qualifications

• Master in Computer Science, Natural Science, Economics or similar qualification.
• Experience configuring and deploying components of complex standard software in financial sector or financial services.
• Technical affinity; eager to learn new technical content.
• Experience in Windows Server environment; first touch with cloud tech.
• Knowledge of investment industry processes or interest to expand in this area.
• Service-minded with ITIL framework experience.
• Able to work in fast-paced environment with impact on results.
• Fluent English (oral and written).

Responsibilities

• Support CDS team to be efficient and accountable for service delivery across time zones.
• Engage in configuration deployments and contribute to service deliveries and client meetings.
• Plan and prepare deployment windows with client and team.
• Create configuration packages based on client definitions and follow up on deployments.
• Document and report in line with service procedures.
• Collaborate with Service Owners and client stakeholders.
• Advise on process improvements based on daily operation.
• Be part of the global Configuration Deployment Service network.

Skills

IT consultant

Configuration deployments

Client meetings

Windows Server

Cloud technology

ITIL knowledge

Analytical skills

Time management

Education

Master in Computer Science

Natural Science

Economics or similar

Tools

Cloud platforms

Configuration management tools

Job description

WHAT MAKES US, US:

Join some of the most innovative thinkers in FinTech as we lead the evolution of financial technology. If you are an innovative, curious, collaborative person who embraces challenges and wants to grow, learn and pursue outcomes with our prestigious financial clients, say Hello to SimCorp!

At its foundation, SimCorp is guided by our values — caring, customer success-driven, collaborative, curious, and courageous. Our people-centered organization focuses on skills development, relationship building, and client success. We take pride in cultivating an environment where all team members can grow, feel heard, valued, and empowered.

If you like what we’re saying, keep reading!

WHY THIS ROLE IS IMPORTANT FOR US:

At SimCorp, we help some of the biggest financial institutions streamline their investments, accounting, and operations. CurrentlySimCorpis transforming the way we deliver services to our clients.

We are looking for a highly motivated IT consultant to support our Configuration Deployment Service (CDS) team. You will work in our global SaaS Operation delivery unit consisting of various cross-located teams. The CDS tTeam delivers high quality servicestowardsour clients by supporting different deployment scenarios for ourcloud environments, in which configuration is promoted from source to target environment in a highly automated procedure.

You will support clients and our service team remotely from our offices and have direct client contact. You willparticipatein deployment meetings with the client and work closely with the clients and our CDS experts inSimCorpglobally to provide effective solutions for our clients

WHAT YOU WILL BE RESPONSIBLE FOR:

• Supporting our CDS team to be efficient and accountable for service delivery across different time zones
• Engaging in configuration deployments and contributing to service deliveries and client meetings
• Planning and preparation of deployment windows together with the client and the team
• Creating configuration packages based on client definition and follow up on deployments
• Documentation and reporting in line with the defined service procedures
• Collaborating with the Service Owners and client stakeholders
• Advise on process improvements based on lessons learned from daily operation
• Play an active part in our global Configuration Deployment Service network

WHAT WE VALUE:

Most importantly, you can see yourself contributing and thriving in the position described above. How you gained the skills needed for doing that is less important. We expect you to be good at several of the following and be able to - and interested in - learning the rest:

• Master in Computer Science, Natural Science,Economicsor similarqualification
• You have some experience with configuring and deploying components of complex standard software applications in the financial sector or financial services industry
• You have a technical affinity, you are eager to engage and learn new technical content
• You have already worked in a Windows Server environment and may have had first touchpoints with cloud technology
• You are interested in or have already basic knowledge about processes in the investment industry and an interestto expandthis
• You are Service-minded and have a positive mindset, you are experienced to work in ITIL framework
• You enjoy working in a fast-paced environment and having a considerable impact on the results and solutions
• Proficient analytical skills and a solution and result oriented attitude
• Youare able toprioritize tasks to ensure that deadlines are met
• You are fluent in English (oral and written)

Other Requirements

• APAC shift hours with flexibility (May change depending on business needs)
• Hybrid working arrangement (2x a week in office)

BENEFITS:

Attractive salary and bonus scheme are essential for any work agreement. However, in SimCorp, we believe we can offer more. Therefore, in addition to the traditional benefit scheme, we provide an work & private life balance. We also practice a tailored approach to professional development to support the direction you want to take.

By Joining our team, you will have the chance to:

• Become part of a thriving company comprising collaborative, curious, courageous, customer success driven and caring environment
• Explore a multitude of exciting learning and development opportunities, supported by our unique learning guild
• Engage with highly skilled and welcoming colleagues, each bringing their diverse backgrounds and perspectives
• Join a company that not only values but actively advocates for Diversity, Equity, and Inclusion, creating a truly inclusive and empowering environment

SimCorp proudly announces the official certification of its Manila Delivery Center as a Great Place To Work, a remarkable milestone within just two and a half years of operations. This certification which was acquired in November 2023, underscores SimCorp's commitment to nurturing a workplace that is not only inclusive and collaborative but also committed to the personal and professional growth of its employees.

We are also honored to have been voted as a WealthTech100 company for three consecutive years. The new WealthTech100 list aims to highlight tech innovation leaders in the investment management industry.