Service Crew Trainer

BANH MI KITCHEN SERVICES, INC.; Mandaluyong; On-site; PHP 279,000 - 424,000; Full time

Job summary

BANH MI KITCHEN SERVICES, INC. is seeking a Trainer responsible for implementing a SMART Training program for QS Partners to ensure store employees are knowledgeable about the Do's and Don'ts in performing their duties and responsibilities, including serving customers efficiently and handling special requests.

The trainer will ensure quotas are met, assist in onboarding new QS Partners, and uphold sanitation standards and safety procedures, while supporting other operational activities as

Qualifications

• Finished high school or any vocational graduate.
• At least two (2) year work experience in the same role, in the same capacity.
• Ability to multi-task and manage requests on a timely manner.
• With crowd management expertise.
• Excellent interpersonal skills.
• Strong communication and interpersonal skills.
• Strong customer srvice prowess.
• Ability to work with integrity, professionalism and confidentiality.
• Performs responsibility with Tenacity.
• Must be honest and truthful.
• Candidate must be willing to work around Metro Manila.

Responsibilities

• Implement SMART Training program for QS Partners to ensure employees deployed are knowledgeable on the Do's and Don'ts in performing their duties and responsibilities.
• Assist customers with their needs and special requests, ensuring service efficiency.
• Help meet assigned quotas and support training activities for new QS Partners as requested.
• Adhere to sanitation standards and safety procedures.
• Support on other operational activities as may be requested by the Operations Department.

Skills

Crowd management

Interpersonal skills

Customer service

Communication

Professionalism

Integrity

Tenacity

Honesty

Education

High school diploma or vocational training

Job description

A Trainer is responsible on implementing a SMART Training program for QS Partners to ensure that employees being deployed on the store are knowledgeable enough on the Do's and Don'ts in performing their duties and responsibilities which include serving the customers efficiently, assisting customers with their needs and special requests, ensures the assigned quota is met, assist on training activity for the new QS Partners as requested, and adheres on the sanitation standards and safety procedures. Trainers shall also support on other operational activities as may be requested by the Operations Department.

Qualifications:

• Finished high school or any vocational graduate.
• At least two (2) year work experience in the same role, in the same capacity.
• Ability to multi-task and manage requests on a timely manner.
• With crowd management expertise.
• Excellent interpersonal skills.
• Strong communication and interpersonal skills.
• Strong customer srvice prowess.
• Ability to work with integrity, professionalism and confidentiality.
• Performs responsibility with Tenacity.
• Must be honest and truthful.
• Candidate must be willing to work around Metro Manila.