Service Coordinator

MicroSourcing; Manila; On-site; PHP 502,000 - 725,000; Full time

Benefits offered by this job

Healthcare coverage on day one

Paid time-off with cash conversion

Group life insurance

Performance bonuses

Competitive rewards

Team events and activities

Job summary

MicroSourcing is seeking an experienced Service Coordinator to lead our scheduling function and support team. This role drives daily operations, coordinates plumbers and apprentices, manages daily scheduling, emergency works and priority jobs, and ensures an exceptional customer experience from first contact to job completion.

Based in Pasay City with remote day-shift work, you will collaborate with property managers, commercial clients, and homeowners, optimise workflows, and help improve

Qualifications

• Experience in service coordination or scheduling is preferred.
• Strong organizational and time management abilities.
• Excellent communication and customer service skills.
• Ability to remain calm and make decisions under pressure.
• High attention to detail and good computer skills.
• Experience using scheduling software (AroFlo is a plus).

Responsibilities

• Lead and support the Service Support & Administration team.
• Coordinate a team of plumbers and apprentices across Melbourne.
• Manage daily scheduling, emergencies and priority jobs.
• Liaise with property managers, owners corporations, commercial clients, and homeowners.
• Monitor job progress and reallocate resources as needed.
• Support workflow improvements and operational efficiencies.
• Ensure an exceptional customer experience from contact to job completion.
• Collaborate with Directors to improve service delivery and performance.

Skills

Scheduling experience

Organizational skills

Customer service

Decision making under pressure

Communication skills

Team leadership

Computer literacy

AroFlo familiarity

Tools

AroFlo

Job description

Discover your 100% YOU with MicroSourcing!

Position: Service Coordinator

Location: Mall of Asia Complex, Pasay City

Work setup & shift: Remote | Day Shift

Why join MicroSourcing?

You’ll Have

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
• Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
• Career Growth: Take advantage of opportunities for continuous learning and career advancement.
• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

About The Role

We are looking for an experienced Service Coordinator to lead our scheduling function and support team. This is a key position within the business where you'll have the opportunity to influence daily operations, improve systems and help drive exceptional customer service.

Your Responsibilities Will Include

• Leading and supporting our Service Support & Administration team.
• Coordinating a team of plumbers and apprentices across Melbourne.
• Managing daily scheduling, emergency works and priority jobs.
• Liaising with property managers, owners corporations, commercial clients and homeowners.
• Monitoring job progress and reallocating resources throughout the day.
• Supporting workflow improvements and operational efficiencies.
• Ensuring an exceptional customer experience from first contact through to job completion.
• Working closely with the Directors to continually improve service delivery and business performance.

Qualifications

• Previous experience in service coordination or scheduling (trade or maintenance industry highly regarded).
• Strong organisational and time management skills.
• Excellent communication and customer service abilities.
• The ability to remain calm and make sound decisions under pressure.
• High attention to detail.
• Strong computer skills.
• Experience using scheduling software (AroFlo experience highly regarded).
• A positive attitude with a genuine desire to lead and improve processes.

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/

• Terms & conditions apply