Service Administration Coordinator

MicroSourcing; Philippines; On-site; PHP 300,000 - 420,000; Full time

Benefits offered by this job

Healthcare coverage on day one

Coverage for dependents

Paid time-off with cash conversion

Group life insurance

Performance bonuses

Flexible work arrangements

Job summary

MicroSourcing seeks a Service Administration Coordinator in Cebu City, Philippines. The role focuses on accurate data entry, proactive queue management, and clear communication to ensure service tickets progress efficiently and SLAs are met with customers and vendors.

Day shifts from home support a flexible work setup. The position emphasizes collaboration, attention to detail, and efficient handling of service operations within a distributed team, offering growth opportunities and a supportive

Qualifications

• Strong organisational skills and high level of accuracy in data handling.
• Attention to detail with a collaborative working style.
• Ability to work effectively in a team environment and coordinate tasks.

Responsibilities

• Support service operations through accurate data entry, queue management, and clear communication; ensure tickets progress timely and SLAs are met.

Skills

Organisational skills

Attention to detail

Collaborative approach

Job description

Discover your 100% YOU with MicroSourcing!

Position: Service Administration Coordinator

Location: Cebu City, Cebu

Work setup & shift: Work From Home | Day Shift

Why join MicroSourcing?

You’ll Have

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
• Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
• Career Growth: Take advantage of opportunities for continuous learning and career advancement.
• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Responsibilities

• The Service Administration Coordinator supports the efficient delivery of service operations through accurate data entry, proactive queue management, and clear communication. The role helps ensure service tickets progress through each stage in a timely manner, and that SLAs are met by both customers and vendors. By coordinating updates, escalations, and documentation, the Service Administration Coordinator helps maintain service efficiency and customer confidence.

Qualifications

• Strong organisational skills , High level of accuracy and attention to detail, Collaborative working style

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/

• Terms & conditions apply