Service Coordination Specialist - IT & Field Operations

New Era Technology PH; Manila; On-site; PHP 335,000 - 558,000; Full time

Benefits offered by this job

Day 1 HMO for you + 1 free dependent

Health and Wellness Reimbursement

Salary loans

Assistance with government loan

Holiday pay

Work equipment provided

Job summary

New Era Technology PH is seeking a Service Coordinator to oversee multi-region service delivery by scheduling technicians, coordinating clients and teams, and ensuring quality, efficiency, and customer satisfaction in security services.

The candidate should have 1–2 years in service coordination, plus familiarity with ticketing systems, IT basics, and strong communication skills. The role supports invoicing and process improvements and requires multitasking in a fast-paced environment.

Qualifications

• 1–2 years of experience in service coordination, dispatch, project coordination, or a similar role.
• Excellent communication and customer service skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with ticketing systems and service management platforms.
• Exposure to telephony, access control, CCTV, or physical security environments is an advantage.

Responsibilities

• Schedule and coordinate field technicians based on priority, location, and availability.
• Monitor service tickets and ensure timely completion of work orders.
• Coordinate with customers, vendors, subcontractors, and internal teams.
• Manage technician schedules, job updates, and service documentation.
• Track service performance and SLA compliance.
• Prepare reports, forecasts, and operational updates.
• Support invoicing and work order closure processes.
• Escalate service issues and help resolve scheduling conflicts.
• Support continuous improvement initiatives within service operations.

Skills

Communication skills

Organizational skills

Multitasking

Customer service

Time management

Education

ITIL Certification

Tools

Microsoft Office

Job description

New Era Technology PH is seeking a Service Coordinator to oversee multi-region service delivery by scheduling technicians, coordinating clients and teams, and ensuring quality, efficiency, and customer satisfaction in security services.

The candidate should have 1–2 years in service coordination, plus familiarity with ticketing systems, IT basics, and strong communication skills. The role supports invoicing and process improvements and requires multitasking in a fast-paced environment.