Service Center Officer-In-Charge

WHR Global Consulting; Makati; On-site; PHP 256,680 - 267,840; Full time

Job summary

A global consulting firm seeks a Service Center Officer-in-Charge in Makati. The role involves overseeing daily operations, ensuring excellent customer service, managing repair units, and maintaining inventory. Candidates should have at least 1 year of experience in retail or service center operations, and leadership experience. Familiarity with Nintendo products is a plus. This full-time position offers a competitive salary between PHP 23k - PHP 24k.

Qualifications

• At least 1 year of experience in retail or service center operations.
• Preferably with supervisory or leadership experience.
• Familiarity with Nintendo consoles and accessories is an advantage.

Responsibilities

• Oversee daily service center operations.
• Monitor repair units and inventory documentation.
• Ensure excellent customer service experience.

Skills

Customer service

Organizational skills

Problem-solving skills

Inventory management

Leadership experience

Job description

Job Description

POSITION TITLE: Service Center Officer-in-Charge

WORK LOCATION: One Ayala, Makati

WORK SETUP: Day Shift

SALARY: PHP 23k - PHP 24k

Qualifications:

• At least 1 year of experience in retail, service center, electronics, or gadget-related operations


• With supervisory or leadership experience (preferred)


• Knowledge or strong familiarity with Nintendo consoles and accessories is an advantage


• Strong organizational and inventory management skills


• Detail-oriented with the ability to monitor repair units, parts, and documentation


• Excellent customer service and problem-solving skills


• Able to handle escalated customer concerns professionally


• Willing to be assigned at One Ayala, Makati

Key Responsibilities:

• Oversee daily service center operations


• Monitor repair units, parts inventory, and documentation


• Ensure excellent customer service experience


• Handle customer escalations and resolve concerns effectively


• Maintain accurate reports and coordinate with head office