Service Advisor - Sucat

Sakura Autoworld Inc.; Muntinlupa; On-site; PHP 240,000 - 360,000; Full time

Benefits offered by this job

Free Health Insurance

Incentive

Emergency Leave, Sick Leave & Vacation

Job summary

Sakura Autoworld Inc. in the Philippines is seeking a Service Advisor to greet customers, assess vehicle concerns, and coordinate service from intake to handover. The role emphasizes strong customer service and upsell opportunities for Aftersales products.

Candidates must have engineering or automotive technology degree, 2 years of related experience, and proficiency with Microsoft Office. A valid driver's license and willingness to be assigned in Suzuki Auto - Dumaguete are required.

Qualifications

• Bachelor's degree in Mechanical Engineering or Automotive Technology.
• At least 2 years of related work experience.
• Excellent customer service, interpersonal, and communication skills.
• Proficient in Microsoft Office (Word, PowerPoint, Excel).
• Must know how to drive with a valid driver's license.
• Willing to be assigned in Suzuki Auto - Dumaguete.

Responsibilities

• Receive customer vehicles and conduct consultations on vehicle concerns.
• Perform vehicle checklists and pre-diagnosis; prepare repair orders.
• Provide updates to customers and hand over vehicles after service.
• Upsell Aftersales products and services.

Skills

Customer Focus

Communication Skills

Interpersonal Skills

Attention to Detail

Problem Solving

Driving Skills

Education

Bachelor's Degree in Engineering (Mechanical) or Automotive Technology

Tools

Microsoft Office (Word, Excel, PowerPoint)

Job description

SAKURA AUTOWORLD INC.

Sakura Autoworld Inc. commenced operations on July 1, 2012, and is the largest authorized dealer of Suzuki automobiles in the Philippines. We have branches located in Sucat (Paranaque), Naga (Camarines Sur), Legazpi, Calbayog, Tacloban, Ormoc, Cebu, Dumaguete, Iloilo, Kalibo, Roxas, Antique, Surigao and Lipa.

SERVICE ADVISOR

Job Description

The Service Advisor is mainly responsible in receiving customer vehicles, performs customer consultation on vehicle concerns. Performs inter-active reception and upsell Aftersales products and services, conducts vehicle checklist and pre-diagnosis. Prepares repair order and tracks its status. Provides customer update and performs vehicle handover to customer.

Qualification:

• Candidate must possess at least Bachelor's Degree/Post Graduate Diploma/Professional Degree in Engineering (Mechanical) or Automotive Technology.

• At least 2 year(s) of working experience in the related field is required for this position

• Excellent customer service, interpersonal, and communication skills.

• Required skill(s): Customer Focus, Maintenance Practices, Knowledge in Car Repair.

• Ability to communicate well

• Computer literate and knowledgeable in Microsoft Applications; Word, Ppt and Excel.

• Knows how to drive, must have a valid driver's license

• Willing to be assigned in Suzuki Auto - Dumaguete

We Offer:

• Mandatory Benefits

• Free Health Insurance

• Incentive

• Emergency Leave, Sick Leave & Vacation Leave

For more information about our company, visit our website:

www.sakura-auto.ph