Service Advisor: Elevate Customer Experience in Auto Care

Suzuki Auto Cebu North - Cebu Autocentrale Corporation; Mandaue; On-site; PHP 279,000 - 391,000; Full time

Job summary

Suzuki Auto Cebu North - Cebu Autocentrale Corporation is seeking a Service Advisor to be the primary contact for customers. You will listen to concerns, explain repair options, and coordinate with technicians to ensure timely service while promoting additional products and services.

The ideal candidate is a graduate of any 4-year course with at least 1 year in the automotive industry; prior service-advisor experience is a plus and customer service experience is valued.

Qualifications

• Graduates of any 4-year course.
• Minimum 1 year work experience in Automotive Industry; prior Service Advisor is a plus.
• Customer service experience is a plus.

Responsibilities

• Greet customers professionally and listen to their vehicle concerns and service needs.
• Communicate clearly with clients about vehicle problems, repair processes, insurance questions, and warranty issues.
• Keep customers informed about progress, estimated completion times, and costs.
• Coordinate with technicians regarding statuses and ensure repairs are completed on time.
• Display extensive knowledge of products, services, and dealership offerings to advise customers.

Skills

Customer service

Communication

Problem solving

Education

4-year degree

Job description

Suzuki Auto Cebu North - Cebu Autocentrale Corporation is seeking a Service Advisor to be the primary contact for customers. You will listen to concerns, explain repair options, and coordinate with technicians to ensure timely service while promoting additional products and services.

The ideal candidate is a graduate of any 4-year course with at least 1 year in the automotive industry; prior service-advisor experience is a plus and customer service experience is valued.