Service Advisor

BJ Mercantile Inc.; Zambales; On-site; PHP 240,000 - 360,000; Full time

Benefits offered by this job

Health Insurance

Life Insurance

Job summary

BJ Mercantile Inc. in Subic Bay Freeport Zone, Zambales, Philippines, seeks a proactive customer service professional to handle concerns related to rented heavy equipment.

The role involves coordinating service requests with the workshop and field service teams and keeping customers informed on status, progress, and completion timelines. Based in the Subic Bay area, you will ensure all service issues are properly documented and resolved promptly, providing reliable support to customers

Responsibilities

• Receive, assess, and respond to customer concerns regarding rented heavy equipment.
• Coordinate service requests, repairs, and maintenance activities with the workshop and field service team.
• Provide timely updates to customers regarding equipment status, repair progress, and expected completion timelines.
• Ensure all service concerns are properly documented and resolved in a timely manner.

Job description

Job Description

Government Mandated Benefits

Insurance Health & Wellness

Health Insurance, Life Insurance

Professional Development

Key Responsibilities

• Receive, assess, and respond to customer concerns regarding rented heavy equipment.
• Coordinate service requests, repairs, and maintenance activities with the workshop and field service team.
• Provide timely updates to customers regarding equipment status, repair progress, and expected completion timelines.
• Ensure all service concerns are properly documented and resolved in a timely manner.

BJ Mercantile Inc.

Working Location

Argonaut Hwy, Subic Bay Freeport Zone, Zambales, Philippines