Service Administrator

MicroSourcing International; Quezon City; Hybrid; PHP 357,000 - 536,000; Full time

Benefits offered by this job

Healthcare coverage on day one

Paid time-off with cash conversion

Group life insurance

Performance bonuses

Above-market compensation

Job summary

MicroSourcing is hiring a Service Administrator in Eastwood, Quezon City for a hybrid, day-shift role. You will manage service jobs, convert quotes to active jobs, and ensure accurate records in simPRO. The position involves invoicing, claims processing, RM invoicing, and coordinating with schools for visit dates.

Successful candidates will contribute to scheduling, reporting, and compliance while enjoying competitive rewards, healthcare coverage, and a collaborative team environment.

Qualifications

• Experience using simPRO for job records, invoicing and status tracking.
• Strong administrative coordination and documentation skills.
• Ability to manage multiple processes (invoicing, scheduling, reporting) with accuracy.

Responsibilities

• Set up service jobs received via inboxes in simPRO and ensure complete details are captured.
• Convert approved quotes into active jobs and dispatch to field crews promptly.
• Tag and track jobs through lifecycle for scheduling, invoicing and reporting.
• Invoicing and claims processing for monthly volumes and external portals where required.
• Coordinate RM invoicing, school visits scheduling, and templated communications.

Skills

Administrative coordination

Attention to detail

Communication

Tools

simPRO

Job description

Job Description:

Discover your 100% YOU with MicroSourcing!

Position: Service Administrator

Work setup: Hybrid | Day shift

Location: Eastwood, Quezon City

Why join MicroSourcing?

You’ll Have

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
• Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
• Career Growth: Take advantage of opportunities for continuous learning and career advancement.
• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Your Role

Job Setup and Administration

• Set up service jobs received via Plumbing and Electrical inboxes (~700 jobs/month; approx. 50 hours/month). This includes:
  • Creating job records in simPRO
  • Assigning relevant job details
  • Ensuring all required information is accurately captured before work commences
• Convert approved service quotes into active jobs, ensuring:
  • Job cards are correctly set up
  • Jobs are dispatched to field crews promptly
• Tag and track jobs throughout the job lifecycle in simPRO, maintaining accurate status updates to support:
  • Scheduling
  • Invoicing
  • Reporting

Invoicing and Claims

• Invoice approximately 700 jobs per month (~60 hours/month) once jobs are marked Ready to Invoice in simPRO
• Send invoices directly from simPRO to clients in a timely manner
• Submit claims and invoices through external client portals, ensuring:
  • Accuracy
  • Compliance with client requirements
  • Minimal queries and rejections
• Review and process supplier and subcontractor invoices by:
  • Verifying alignment with purchase orders and job records
  • Confirming accuracy prior to approval

Routine Maintenance Administration

• Process Routine Maintenance (RM) invoicing for approximately 150 jobs per month (~30 hours/month), including:
  • Reviewing completed job records
  • Counting tested items
  • Recording failures in the designated spreadsheet
  • Preparing invoices based on applicable quantity × rate
• Contact schools to confirm RM visit dates (~10-16 hours/month; completed by approximately the 18th of each month)
• Once the Perth-based Service Administrator schedules dates in simPRO:
  • Send templated confirmation emails to schools
  • Confirm visit dates/times
  • Request relevant contact details

Reporting and Compliance Submissions

• Prepare and submit the Monthly Plumbing Report, including:
  • Job data consolidation
  • Status updates
  • Performance metrics
• Complete Touchstone and BRAF submissions accurately and within required timeframes
• Support KPI reporting and PFM submissions in collaboration with the Service Team Leader by:
  • Providing accurate data
  • Preparing required summaries and reports

Coordination and Communication

• Assist with Service Run Sheets to support:
  • Scheduling
  • Coordination of field crews
  • Collaboration with the Service Team Leader
• Provide administrative support for:
  • Tender preparation
  • Estimate preparation
  • Subcontractor performance tracking
• Maintain awareness of HSEQ compliance requirements at a business level and support continuous improvement initiatives where relevant

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan - it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/

• Terms & conditions apply

Requirements: