Service Administrator

Offsure Global Outsourcing INC.; Masamat; On-site; PHP 201,000 - 312,000; Full time

Job summary

Offsure Global Outsourcing INC. in Clark, Pampanga is seeking a highly organised Service Administrator to support the service team with day-to-day administration, reporting, invoicing, and data management.

The role involves working with service jobs, customer work orders, invoices, and multiple systems, including simPRO. The ideal candidate is proactive, analytical, and comfortable managing multiple tasks while maintaining a high level of accuracy.

Qualifications

• 2-3 years of experience in service administration, invoicing, or a similar role.
• Hands-on invoicing and invoice processing experience.
• Familiarity with simPRO is required.
• Proficient in Microsoft Excel and spreadsheet management.
• Strong data entry and data management skills.
• Excellent attention to detail, accuracy.
• Strong problem-solving and data investigation skills.
• Excellent written and verbal communication skills.
• Strong organisational and time-management skills.
• Proactive and solution-oriented approach to work.
• Strong team-player mentality and ability to collaborate effectively.
• Ability to work independently with minimal supervision.
• Willingness to learn new systems and processes quickly.

Responsibilities

• Compile and maintain Excel reports for open and aged service jobs.
• Assist with customer job performance and service reports.
• Review daily security patrol reports and match them with customer work orders and job numbers for invoicing.
• Gather information from multiple sources and update the job management system accurately.
• Create and update service jobs in simPRO based on customer work orders.
• Prepare and process invoices accurately and within required timelines.
• Reconcile job information and supporting documentation before invoicing.
• Perform accurate data entry and maintain organised records.
• Liaise with Service Coordinators and customers regarding new job requests and service updates.
• Access and update information through customer portals and various software platforms.
• Investigate discrepancies and resolve data or job-related issues.
• Provide general administrative support and assist with ad hoc tasks.

Skills

Invoicing

Data entry

Attention to detail

Analytical thinking

Communication skills

Time management

Team collaboration

Education

Bachelor's degree in Business Administration, Accounting, or related field

Tools

simPRO

Microsoft Excel

Job description

Service Administrator

Employment Type: Full-Time
Work Arrangement: Onsite - Clark, Pampanga
Work Schedule: Monday to Friday - DAY SHIFT (EARLY SHIFT)

About the Role

We are seeking a highly organised and detail-oriented Service Administrator to support the service team with day-to-day administration, reporting, invoicing, and data management.

The role involves working with service jobs, customer work orders, invoices, and multiple systems, including simPRO. The ideal candidate is proactive, analytical, and comfortable managing multiple tasks while maintaining a high level of accuracy.

Key Responsibilities

• Compile and maintain Excel reports for open and aged service jobs.
• Assist with customer job performance and service reports.
• Review daily security patrol reports and match them with customer work orders and job numbers for invoicing.
• Gather information from multiple sources and accurately update the job management system.
• Create and update service jobs in simPRO based on customer work orders.
• Prepare and process invoices accurately and within required timelines.
• Reconcile job information and supporting documentation before invoicing.
• Perform accurate data entry and maintain organised records.
• Liaise with Service Coordinators and customers regarding new job requests and service updates.
• Access and update information through customer portals and various software platforms.
• Investigate discrepancies and resolve data or job-related issues.
• Provide general administrative support and assist with ad hoc tasks as required.

Requirements

Must-Have

• 2-3 years of relevant experience in service administration, administration, billing, invoicing, or a similar role.
• Hands-on experience with invoicing and invoice processing.
• Familiarity with simPRO is required.
• Strong proficiency in Microsoft Excel and spreadsheet management.
• Strong data entry and data management skills.
• Excellent attention to detail and accuracy.
• Strong problem-solving and data investigation skills.
• Good analytical and critical-thinking skills.
• Excellent written and verbal communication skills.
• Strong organisational and time-management skills.
• Ability to manage multiple priorities and meet deadlines.
• Proactive and solution-oriented approach to work.
• Strong team-player mentality and ability to collaborate effectively.
• Ability to work independently with minimal supervision.
• Willingness and ability to learn new systems and processes quickly.

Preferred

• Bachelor's degree in Business Administration, Accounting, or a related field.
• Experience working with Australian clients or businesses.
• Experience in security, facilities management, trades, construction, or service-based industries.
• Experience working with service management or job management software.

What We're Looking For

We are looking for someone who is reliable, proactive, and highly detail-oriented. The successful candidate should be comfortable working with numbers, investigating discrepancies, managing invoices, and coordinating information across different systems.

You should also be a strong team player who communicates well, takes ownership of tasks, and is not afraid to ask questions or investigate an issue when something doesn't look right.