SERVICE ADMIN STAFF

Toyota Cagayan De Oro, Inc; Cagayan de Oro; On-site; PHP 240,000 - 360,000; Full time

Job summary

Toyota Cagayan de Oro, Inc is seeking a Service Admin Staff to provide essential administrative support to the Service Department. The role focuses on accurate documentation, organized record-keeping, and smooth coordination of service-related transactions in line with Toyota standards.

Key duties include handling service documents, assisting Service Advisors, coordinating with other departments, encoding service data in Excel, and preparing daily to monthly reports.

Qualifications

• Bachelor's degree in any field.
• Proficient in Microsoft Office applications, including Excel, Word, and PowerPoint.
• Pleasant demeanor.
• Able to work independently or with minimal supervision.
• Willing to undergo training.
• Willing to render overtime and work flexible hours when needed.
• Possesses strong communication skills.
• Experience in accounting is a plus.

Responsibilities

• Prepare, process, and maintain service-related documents, reports, and records.
• Ensure the accuracy and completeness of repair orders, service records, and other departmental documentation.
• Maintain organized filing systems for both physical and electronic records.
• Coordinate daily service activities and administrative requirements.
• Support Service Advisors and other service personnel with documentation, scheduling, and follow-up tasks.
• Monitor service transactions and ensure timely processing of required documents.

Skills

Microsoft Office proficiency

Strong communication skills

Independent worker

Willing to undergo training

Overtime flexibility

Attention to detail

Education

Bachelor's degree

Tools

Microsoft Office

Job description

Job Summary:

The Service Admin Staff is responsible for providing administrative support to the Service Department by ensuring accurate documentation, efficient record management, and smooth coordination of service‑related transactions. This role assists in maintaining organized service operations, preparing reports, and supporting both customers and internal teams to deliver quality after‑sales service in accordance with Toyota standards.

Key Responsibilities:

• Administrative and Documentation Support
  • Prepare, process, and maintain service‑related documents, reports, and records.
  • Ensure the accuracy and completeness of repair orders, service records, and other departmental documentation.
  • Maintain organized filing systems for both physical and electronic records.
• Service Operations Support
  • Assist in coordinating daily service activities and administrative requirements.
  • Support Service Advisors and other service personnel with documentation, scheduling, and follow‑up tasks.
  • Monitor service transactions and ensure timely processing of required documents.
• Customer and Department Coordination
  • Communicate professionally with customers regarding service‑related inquiries and documentation requirements.
  • Coordinate with other departments to facilitate efficient service operations.
  • Provide administrative assistance during customer vehicle release and after‑sales activities.
• Data Management and Reporting
  • Encode and maintain accurate service data using Microsoft Office applications, including Excel, Word, and PowerPoint.
  • Prepare daily, weekly, and monthly service reports as required by management.
  • Ensure confidentiality and accuracy of departmental records and reports.
• General Administration Duties
  • Assist in maintaining office supplies and other administrative resources for the Service Department.
  • Participate in training programs to enhance administrative and service‑related competencies.
  • Render overtime and perform additional duties as assigned to support departmental operations.

QUALIFICATIONS:

• Must possess at least a Bachelor's degree in any field
• Proficient in Microsoft Office applications, including Excel, Word, and PowerPoint
• With pleasing personality
• Able to work independently or with minimal supervision
• Willing to undergo training
• Willing to render overtime and work flexible hours when needed
• Possesses strong communication skills
• Experience in accounting is a plus

Note: This is a general job description. Specific responsibilities and qualifications may vary depending on the particular role and level within Toyota Cagayan de Oro.