Service & Accounts Coordinator | simPRO

Guerilla; Mabalacat; On-site; PHP 201,000 - 268,000; Full time

Job summary

Guerilla in the Philippines is seeking an organized administrative assistant to support field-service operations. You will schedule, process jobs, manage quotes and invoices, and maintain accurate records in real time.

The role requires hands-on experience with field-service software (SimPRO), strong written and spoken English, and the ability to juggle multiple priorities while delivering professional customer service by phone and email.

Qualifications

• Experience supporting a field-service or trades business with mobile technicians.
• Strong written and spoken English; comfort dealing with customers by phone and email.
• Excellent organisation and attention to detail; able to juggle priorities.

Responsibilities

• Schedule and assign service and sales jobs to field technicians in simPRO.
• Create, update and close out job cards; maintain real-time job status and notes.
• Prepare quotes and invoices; raise purchase orders for stock and parts.
• Monitor accounts payable/receivable and follow up outstanding invoices.
• Answer customer inquiries by phone and email promptly and professionally.
• Book appointments and coordinate meeting and job schedules.
• Maintain vendor and job files; take meeting minutes as needed.

Skills

Customer communication

Organization

Bookkeeping basics

Tools

SimPRO

Job description

Job Responsibilities

• Schedule and assign service and sales jobs to field technicians in simPRO
• Job creation & processing of completed jobs
• Coordinate technician calendars and job priorities to keep the daily run sheet efficient and clash-free
• Create, update and close out job cards; keep job status and notes accurate in real time
• Prepare and process quotes and invoices
• Raise and receipt purchase orders for stock and parts
• Monitor accounts payable and receivable and follow up outstanding invoices
• Prepare sales, pay and cash journals and assist with basic bookkeeping
• Answer customer phone and email enquiries promptly and professionally
• Book appointments and coordinate meeting and job schedules
• Prepare correspondence, documents, memos and reports
• Maintain job files, vendor files and other operational records
• Take meeting minutes and provide general administrative support to the team

Skills & Qualifications

• Related experience supporting a field‑service or trades business with mobile technicians (e.g. compressed air, HVAC, refrigeration, electrical, plumbing, mechanical or similar
• Hands‑on experience using SimPRO
• Strong written and spoken English — comfortable dealing directly with customers by phone and email
• Excellent organisation, time management and attention to detail; able to juggle competing priorities
• Solid administrative and bookkeeping skills — invoicing, accounts payable/receivable, purchase orders