System Administratro (MS365)

Satellite Office; Pasig; On-site; PHP 450,000 - 750,000; Full time

Job summary

Satellite Office is seeking a Systems Administrator to join the Digital Technology team in supporting and evolving our enterprise IT environment in the Philippines. The role focuses on endpoint management, identity lifecycle integration (Workday → AD → Entra ID), and Microsoft 365 services, with Jira administration to streamline workflows.

You will work across Windows and Apple device lifecycles, maintain security and patching, and partner with IT desktop support to mitigate risks.

Qualifications

• 6+ years of Help Desk/Client Services in an enterprise environment.
• 6+ years supporting Microsoft technologies including Microsoft Exchange Online, Active Directory, Microsoft SharePoint Online, and Microsoft 365
• 4+ years experience with endpoint and MDM platforms: Intune, Autopilot, JAMF
• Experience with identity and access management (AD/Entra ID)
• Experience with system monitoring, performance tuning, and troubleshooting
• Experience with user account management and access control
• Experience with Jira administration (workflows, automation, dashboards, integrations)
• Strong analytical and troubleshooting skills with ability to diagnose complex technical issues quickly
• Exceptional communication skills; professional, discreet, and approachable

Responsibilities

• Perform Systems Administration across organization's enterprise IT environment, including monitoring, reporting, and continuous improvement of system performance and reliability
• Manage and support endpoint platforms including Microsoft Intune, Windows Autopilot, and JAMF
• Support Windows and Apple (macOS, iOS) device lifecycle, provisioning, compliance, and patching
• Support identity and access architecture integrating Workday, Active Directory, and Microsoft Entra ID
• Maintain identity synchronization, provisioning, and Joiner/Mover/Leaver (JML) processes
• Administer Microsoft 365 services including Microsoft Exchange Online, Microsoft SharePoint Online, and Microsoft Teams
• Act as Jira Administrator, managing workflows, automation rules, permissions, dashboards, and integrations
• Partner with IT Desktop Support leadership to assess and remediate operational risk across endpoint, application, and executive technology environments
• Act as an escalation point for the Global Help Desk, providing advanced troubleshooting, root cause analysis, and high-touch executive support
• Conduct system monitoring, auditing, and reporting to proactively identify performance issues, instability, and recurring incidents

Skills

Help Desk/Client Services

Microsoft technologies

Endpoint management

Identity and access management

Jira administration

Tools

Intune

Autopilot

JAMF

Active Directory

Entra ID

Microsoft 365

Exchange Online

SharePoint Online

Microsoft Teams

Workday

Jira

Job description

About the role

The Systems Administrator, part of the Support Layer of the Digital Technology Team, is responsible for administering, engineering, and enhancing systems, applications, and support-layer technologies that mature global IT environment. The position plays a critical role in modern endpoint management, identity lifecycle integration (Workday → Active Directory → Entra ID), and Microsoft 365 services, ensuring a secure, scalable, and high-performing user environment. Additionally, the Systems Administrator is responsible for Jira administration, enabling streamlined workflows, automation, and continuous improvement across Digital Technology and Operations.

Key responsibilities

• Perform Systems Administration across organization's enterprise IT environment, including monitoring, reporting, and continuous improvement of system performance and reliability

• Manage and support endpoint platforms including Microsoft Intune, Windows Autopilot, and JAMF

• Support Windows and Apple (macOS, iOS) device lifecycle, provisioning, compliance, and patching

• Support identity and access architecture integrating Workday, Active Directory, and Microsoft Entra ID

• Maintain identity synchronization, provisioning, and Joiner/Mover/Leaver (JML) processes

• Administer Microsoft 365 services including Microsoft Exchange Online, Microsoft SharePoint Online, and Microsoft Teams

• Act as Jira Administrator, managing workflows, automation rules, permissions, dashboards, and integrations

• Partner with IT Desktop Support leadership to assess and remediate operational risk across endpoint, application, and executive technology environments

• Act as an escalation point for the Global Help Desk, providing advanced troubleshooting, root cause analysis, and high-touch executive support

• Conduct system monitoring, auditing, and reporting to proactively identify performance issues, instability, and recurring incidents

About you

• 6+ years of Help Desk/Client Services experience in an enterprise environment

• 6+ years supporting Microsoft technologies including Microsoft Exchange Online, Active Directory, Microsoft SharePoint Online, and Microsoft 365

• 4+ years experience with endpoint and MDM platforms: Intune, Autopilot, JAMF

• Experience with endpoint patching and software deployment

• Experience with identity and access management (AD/Entra ID)

• Experience with system monitoring, performance tuning, and troubleshooting

• Experience with user account management and access control

• Experience with Jira administration (workflows, automation, dashboards, integrations)

• Strong analytical and troubleshooting skills with ability to diagnose complex technical issues quickly

• Exceptional communication skills; professional, discreet, and approachable