Senior Workflow Tech Support Specialist

Hammerjack Pty Ltd; Taguig; On-site; PHP 7,538,000 - 11,307,000; Full time

Job summary

London Stock Exchange Group (LSEG) is seeking a Senior Associate Technical Specialist to deliver advanced technical support, guide junior staff, and manage complex projects across global clients. The role emphasizes expertise in networking, Windows OS, cloud tech, and mentorship within a diverse, fast-paced environment.

You will engage with product managers, vendors and IT teams to ensure seamless problem resolution, security, and system optimization while contributing to training and knowledge

Qualifications

• Highly driven individual with a growth mindset and is passionate about business process improvement.
• Ability to work under pressure in a matrix environment and navigate ambiguity.
• Experience in managing situations with varying level of collaborator seniority across the business.
• Superb communication, interpersonal, analytical & critical-thinking skills.
• Good understanding of digital technologies, automation tools, and emerging trends in the digital landscape.
• Background in reporting and data analysis.
• Project management experience and proficiency in managing complex initiatives from conception to completion.
• Presentation skills—able to present and communicate effectively in front of global collaborators using multiple communication platform to support a business narrative.
• Strong business & market knowledge

Responsibilities

• Works independently to solve complex client queries and resolve where precedent may not exist, ensuring the accurate delivery of information and resolution and training more junior staff
• Provides specialized technical support to various users and corporate IT administration teams at customer accounts and may perform more complex installations, upgrades, migrations for exception-based approach
• Fixes, research, and answers client inquiries of a technical nature around the technical specifications of the product to work properly, including but not limited to configuration, connectivity, installation, operating systems, version update, maintenance activities, and accessibility issues
• Works with internal and external parties, including vendors, developers and product managers to resolution
• Performs customer site break fix activities remotely (or dispatch to site when required) using global consistent methodologies and tools
• Maintains an advanced understanding of standard customer environments, including operating systems and cloud technology, and products being supported and how they relate to a client’s workflow and integration needs
• Uses procedure mentality and domain expertise on internal or external business issues to improve products and services or processes. Is an active contributor to product release rollouts and upgrades programs
• Leads projects or project steps within a broader project or has accountability for ongoing activities.
• Manages technical support for key strategic accounts
• Responsible for technical knowledge build-out on Desktop products
• Incorporates industry trends and newest technologies to adapt training plan to evolving customer needs
• Collaborating with wider technical support teams to set service delivery standards and playbooks
• Provide reports & draw key insights to support operational decisions and ensure service delivery

Skills

Growth mindset

Communication

Analytical thinking

Critical thinking

Digital technologies

Reporting and data analysis

Project management

Presentation skills

Business & market knowledge

Job description

London Stock Exchange Group (LSEG) is seeking a Senior Associate Technical Specialist to deliver advanced technical support, guide junior staff, and manage complex projects across global clients. The role emphasizes expertise in networking, Windows OS, cloud tech, and mentorship within a diverse, fast-paced environment.

You will engage with product managers, vendors and IT teams to ensure seamless problem resolution, security, and system optimization while contributing to training and knowledge