Senior Training Specialist - Lead & Develop Training

Conduent; Metro Manila; On-site; PHP 391,000 - 725,000; Full time

Job summary

Conduent is seeking professionals to deliver and design training for employees, including client tools, processes, and soft skills. You will organize content, work with subject matter experts, and update materials to keep training effective.

You will lead trainers, analyze training results, and ensure delivery aligns with company standards while collaborating across teams and maintaining compliance with policies.

Qualifications

• Proficient in a range of operational processes through prior experience and trainings.
• Guides work of peers and other team members.
• May work cross-functionally across areas when necessary.

Responsibilities

• Conducts training classes for employees on products and technology, client tools, processes, including basic soft skills.
• Designs and updates basic level training materials and courses based on client or internal needs.
• Organizes training content in a clear sequence for delivery.
• Collaborates with subject matter experts to keep content current and effective.
• Reviews and prepares training resources to deliver classes.
• Collects training feedback from participants.
• Leads train the trainers sessions as necessary.
• Analyzes, produces, and distributes training reports.
• Guides other trainers and assigns tasks.
• Performs other duties as assigned; complies with policies.

Skills

Operational processes

Team leadership

Training delivery

Job description

Conduent is seeking professionals to deliver and design training for employees, including client tools, processes, and soft skills. You will organize content, work with subject matter experts, and update materials to keep training effective.

You will lead trainers, analyze training results, and ensure delivery aligns with company standards while collaborating across teams and maintaining compliance with policies.