Trainer V

Conduent; Pasay; On-site; PHP 446,000 - 670,000; Full time

Job summary

Conduent is seeking a training professional in Pasay, Philippines to conduct training classes on product features, client tools, and processes, including soft skills. The role involves developing training materials, organizing content, and delivering programs to participants.

The candidate should have a college degree and the ability to work self-guided, with strong communication and training delivery skills. US accommodation information is available for applicants.

Qualifications

• Formal education and relevant expertise in a professional, sales, or technical area.
• Ability to complete work self-guided.
• Experience delivering training/classes is a plus.

Responsibilities

• Conducts training classes on features and operations of products and technology, client tools and processes, including intermediate soft skills.
• Sets priorities by identifying training needs or gaps.
• Responsible for the design and update of intermediate level training materials and courses based on client or internal needs.
• Organizes training content in a clear sequence for delivery.
• Works with subject matter experts to keep content current and effective.
• Reviews and prepares training resources and materials, to deliver classes.
• Analyzes training feedback from participants.
• Conducts "train the trainers" sessions, as necessary.
• Analyzes, produces,and distributes training reports.
• Guides other trainers and assigns tasks.
• Responsible for creating online courses in the LMS (Learning Management System).
• Performs other duties as assigned.

Skills

Training delivery

Communication skills

Active listening

Self-guided work

Education

College/University degree

Job description

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Job Track Description

• Requires formal education and relevant expertise in a professional, sales, or technical area.
• Performs technical-based activities.
• Contributes to and manages projects.
• Uses deductive reasoning to solve problems and make recommendations.
• Interfaces with and influences key stakeholders.
• Leverages previous knowledge and expertise to achieve results.
• Ability to complete work self-guided.
• College or university degree required.

General Profile

• Performs routine assignments.
• Develops skills by performing structured work assignments.
• Uses existing procedures to solve routine or standard problems.
• Receives instruction, guidance, and direction from others.

Functional Knowledge

• Requires conceptual expertise of theories, practices, and procedures.

Business Expertise

• Applies knowledge of business learned through prior experience eor education.

Impact

• Has limited impact on own work team.
• Follows standardized procedures and practices to achieve objectives and meet deadlines.

Leadership

• No supervisory responsibilities.
• Responsible for developing technical contributions.

Problem Solving

• Uses existing procedures to solve standard problems.
• Examines information and standard practices to make judgments.

Interpersonal Skills

• Ability to articulate difficult or sensitive information.
• Asks questions and checks for understanding.

Responsibility Statements

• Conducts training classes on features and operations of products and technology, client tools and processes, including intermediate soft skills.
• Sets priorities by identifying training needs or gaps.
• Responsible for the design and update of intermediate level training materials and courses based on client or internal needs.
• Organizes training content in a clear sequence for delivery.
• Works with subject matter experts to keep content current and effective.
• Reviews and prepares training resources and materials, to deliver classes.
• Analyzes training feedback from participants.
• Conducts "train the trainers" sessions, as necessary.
• Analyzes, produces,and distributes training reports.
• Guides other trainers and assigns tasks.
• Responsible for creating online courses in the LMS (Learning Management System).
• Performs other duties as assigned.
• Complies with all policies and standards.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to [e-mail]. You may also click here to access Conduent's ADAAA Accommodation Policy.