L1 POS Systems Support Engineer (Onsite Cebu)

NCR Voyix; Cebu City; On-site; PHP 180,000 - 240,000; Full time

Job summary

NCR Voyix Corporation (NYSE: VYX) is seeking a Technical support representative in Cebu, Philippines ( onsite ). You will be the first line of support for our customers, troubleshooting technical issues and ensuring smooth operation of retail, hospitality, financial, and cloud solutions.

Join our team to provide effective customer care, remotely diagnose issues, and collaborate with colleagues to improve incident handling and knowledge sharing.

Qualifications

• 1–2 years of experience in technical support or similar role.
• Strong communication and customer-handling skills.
• Proficiency in required languages based on customer needs.
• Solid technical aptitude and problem-solving ability.
• Willingness to learn and apply new technical knowledge through training.

Responsibilities

• Provide Level 1 technical troubleshooting for POS devices and other supported equipment.
• Remotely diagnose issues, provide accurate solutions, and dispatch field technicians when required.
• Communicate with customers via phone, email, chat, and remote tools to resolve incidents.
• Follow defined Remote Incident Management processes and document all activities in the incident tracking system.
• Review incident history and identify recurring issues.
• Escalate incidents according to established escalation paths when necessary.
• Contribute to knowledge articles and maintain accurate customer/system documentation.
• Participate in team meetings, coaching, performance programs, and continuous improvement initiatives.
• Support less experienced colleagues through knowledge sharing and joint work sessions.
• Conduct incident quality audits and call monitoring activities.

Skills

Technical support

Customer service

Communication skills

Problem solving

Tools

POS devices

Job description

NCR Voyix Corporation (NYSE: VYX) is seeking a Technical support representative in Cebu, Philippines ( onsite ). You will be the first line of support for our customers, troubleshooting technical issues and ensuring smooth operation of retail, hospitality, financial, and cloud solutions.

Join our team to provide effective customer care, remotely diagnose issues, and collaborate with colleagues to improve incident handling and knowledge sharing.