Senior Technical Support Engineer — Hybrid Cloud & Escalations

AMCS Group; Cebu City; Hybrid; PHP 900,000 - 1,300,000; Full time

Benefits offered by this job

Health insurance for you and dependets

Hybrid work setup

Shuttle service

On-site food and coffee

Allowances

25 days of leave

Learning platform access

Job summary

AMCS is seeking a Senior Technical Support Engineer to act as a senior escalation resource, providing expert-level support across our platform and customer environments. The role is hybrid, combining advanced support with implementing upgrades, hardware deployments, and data migrations for new and existing clients.

You will troubleshoot complex issues, drive root cause analysis, coordinate with Project Managers, and maintain thorough documentation while engaging with customer IT teams and

Qualifications

• Strong communication and customer engagement skills.
• Experience with monitoring and observability tools such as Datadog.
• Knowledge of AI-driven monitoring/triage tools.
• Solid understanding of cloud-based application architecture.
• SQL scripting and SQL Server administration.
• Remote support experience with VPNs.
• ITIL background would be desirable.
• Degree in Computer Science or Engineering.
• Experience with hardware deployments and system upgrades.

Responsibilities

• Serve as an escalation point for Associate Engineers with tailored solutions.
• Run technical training sessions to build team knowledge.
• Collaborate with Project Managers on technical requirements for projects to ensure on-time delivery.
• Coordinate upgrade activities with customers and build relationships with IT teams.
• Engage in customer meetings and complete technical checklists during project delivery.
• Maintain and improve documentation of project implementations and SOPs.
• Perform remote hardware administration and configuration; carry out remote software upgrades.
• Manage data migrations to the cloud and tenancy provisioning; monitor progress.

Skills

Strong communication

Customer engagement

Datadog monitoring

AI-driven monitoring

SQL scripting

PowerShell scripting

Cloud architecture understanding

Problem solving

Remote support

SOP documentation

Education

Bachelor's degree in Computer Science or Engineering

Tools

Datadog

SQL Server

Azure

PowerShell

Job description

AMCS is seeking a Senior Technical Support Engineer to act as a senior escalation resource, providing expert-level support across our platform and customer environments. The role is hybrid, combining advanced support with implementing upgrades, hardware deployments, and data migrations for new and existing clients.

You will troubleshoot complex issues, drive root cause analysis, coordinate with Project Managers, and maintain thorough documentation while engaging with customer IT teams and