Hybrid SQL Software Support Engineer

AMCS Group; Cebu City; Hybrid; PHP 400,000 - 700,000; Full time

Benefits offered by this job

Hybrid work model

Healthcare coverage (Day 1)

25 annual leave days

Shuttle service

Free onsite meals

Wellbeing benefits

Learning & development

Global collaboration

Sustainable future impact

Job summary

AMCS Group is a global SaaS company delivering cloud-based solutions that drive sustainability and operational efficiency. As a Software Support Engineer, you will be the first point of contact for customers, resolving issues, answering questions, and driving value from our software.

This role sits in our Global Customer Support Team in the Philippines, offering hybrid work and collaboration with cross-functional teams to diagnose, troubleshoot, and resolve incidents in a fast-paced SaaS

Qualifications

• Experience in a customer facing role.
• Strong communication skills (written and spoken).
• Ability to query SQL databases to analyze data for issue triage.

Responsibilities

• Provide first line support to customers and ensure calls meet quality standards.
• Address and resolve incoming questions and incidents.
• Document all relevant information in CRM and track resolution.
• Perform root-cause analysis on recurring issues.
• Test fixes and follow up to ensure resolution.
• Manage client issue calls and provide status across issues.

Skills

Customer facing

Independent working

Communication skills

Questioning to diagnose

Audience adaptation

Microsoft Office

SQL data analysis

Analytical skills

Education

Bachelor's degree in IT/CS/Engineering

Tools

Azure

Grafana

SQL databases

Job description

AMCS Group is a global SaaS company delivering cloud-based solutions that drive sustainability and operational efficiency. As a Software Support Engineer, you will be the first point of contact for customers, resolving issues, answering questions, and driving value from our software.

This role sits in our Global Customer Support Team in the Philippines, offering hybrid work and collaboration with cross-functional teams to diagnose, troubleshoot, and resolve incidents in a fast-paced SaaS