Senior Technical Support Engineer - Cloud & SaaS

Ingram Micro Philippines BPO LLC

Manila

Hybrid

PHP 900,000 - 1,200,000

Full time

46 hours ago

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Job summary

Ingram Micro Philippines BPO LLC is seeking a Senior Technical Support Engineer to support scalable software solutions across our platform ecosystem. This role combines deep technical expertise with strong ownership, resolving complex system issues, and partnering cross-functionally to deliver reliable, high-performing applications.

The position involves on-call support in a hybrid setup, requiring collaboration across global teams, robust communication skills, and a proactive approach to

Qualifications

5+ years in software engineering, technical support, or app development.
Strong experience with distributed, web-based applications.
Knowledge of ITIL processes: Incident, Problem, Change, RCA.

Responsibilities

Troubleshoot and resolve complex issues across software, APIs, and infrastructure.
Perform root cause analysis and drive defect resolution.
Collaborate with cross-functional teams to deliver new features.
Ensure system reliability and performance optimization.
Participate in on-call support and incident management.
Maintain runbooks and technical documentation.

Skills

5+ years experience

Distributed systems

SaaS troubleshooting

SQL databases

ITIL knowledge

Cloud services

Scripting PowerShell/Python

Docker Kubernetes

Tools

Datadog

Zabbix

Azure Monitor

CloudWatch

Terraform

CloudFormation

Docker

Kubernetes

Azure

AWS

Job description

The position involves on-call support in a hybrid setup, requiring collaboration across global teams, robust communication skills, and a proactive approach to

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