Cloud & ERP Technical Support Engineer

Ingram Micro Philippines BPO LLC; Philippines; Hybrid; PHP 1,100,000 - 1,500,000; Full time

Job summary

Ingram Micro Philippines BPO LLC is seeking a Technical Support Engineer to act as a technical authority for complex customer challenges across Azure, AWS, and ERP-integrated environments. You’ll lead incident response, RCA, and partner with cross-functional teams to enhance resilience and customer experience.

The role requires a 5+ year track record in cloud support or related fields, a strong SQL background, ITIL familiarity, and excellent communication in a fast-paced global setting.

Qualifications

• Bachelor’s degree in Computer Science, Information Systems, or equivalent.
• 5+ years in cloud support engineering, cloud ops, or SRE-adjacent roles.
• Experience troubleshooting SaaS-based cloud solutions.
• Strong SQL and database concepts (MySQL, MSSQL, PostgreSQL, Apache, IIS).
• Solid troubleshooting across APIs and cloud services.
• Familiarity with ITIL processes: Incident, Problem, Change, RCA.
• Exceptional communication and a customer-first mindset.

Responsibilities

• Troubleshoot and resolve advanced issues across Azure/AWS services
• Support hybrid, multi-cloud, and on-premises integrations
• Lead critical incident response, including bridge calls and service restoration
• Diagnose outages, performance issues, and configuration errors using monitoring tools and logs
• Troubleshoot ERP and SAP integrations, ensuring stable data flows and operations
• Conduct root cause analysis (RCA) and drive long-term improvements
• Collaborate with Engineering, Product, ERP, and vendor teams
• Maintain documentation, mentor junior engineers, and improve support processes

Skills

Cloud support engineering

APIs & cloud services

SRE-adjacent experience

Communication skills

Customer-first mindset

Multilingual capability

Problem solving

Education

Bachelor’s degree in Computer Science

Tools

Datadog

Zabbix

Azure Monitor

CloudWatch

Terraform

Docker

Kubernetes

Job description

Ingram Micro Philippines BPO LLC is seeking a Technical Support Engineer to act as a technical authority for complex customer challenges across Azure, AWS, and ERP-integrated environments. You’ll lead incident response, RCA, and partner with cross-functional teams to enhance resilience and customer experience.

The role requires a 5+ year track record in cloud support or related fields, a strong SQL background, ITIL familiarity, and excellent communication in a fast-paced global setting.