Senior Technical Consultant (ServiceNow)

Hammerjack Pty Ltd; Philippines; Hybrid; PHP 1,000,000 - 1,400,000; Full time

Job summary

Hammerjack Pty Ltd is seeking a Senior Technical Consultant/Infra Dev Specialist to design and enhance enterprise ServiceNow solutions for ITSM, ITOM, and PA. The role emphasizes resilient, hybrid infrastructure operations, data-driven insights, and stable day-shift delivery with no travel.

You will design dashboards, optimize ITOM, develop ITSM workflows, document configurations, ensure compliance, monitor performance, and collaborate with platform owners to translate complex requirements into

Qualifications

• Extensive hands-on experience with ServiceNow PA for ITSM to design analytics solutions.
• Strong proficiency in ITOM including discovery and service mapping.
• Solid knowledge of ITSM practices to configure workflows and catalog items.
• Six to eight years in infrastructure and ServiceNow development roles.
• Experience managing hybrid work models and day shifts.
• Familiarity with integration patterns, data management, and scripting inside ServiceNow.

Responsibilities

• Design and implement dashboards and reports for ServiceNow PA ITSM.
• Configure ITOM discovery and service mapping for visibility across hybrid environments.
• Develop tailored ITSM workflows for incident, problem and change processes.
• Collaborate with platform owners to translate complex requirements into configurations.
• Monitor platform performance and apply tuning for stability in day shift operations.
• Document configurations and procedures for effective handover and knowledge sharing.
• Integrate PA for ITSM with data sources to measure KPIs and track outcomes.
• Conduct impact analysis and risk assessment for enhancements to safeguard production environments.
• Provide advanced troubleshooting and root cause analysis for ServiceNow issues.
• Coordinate with security and compliance partners to embed required controls.
• Support hybrid work with remote-friendly tools and practices.

Skills

ServiceNow PA for ITSM

ITOM capabilities

ServiceNow ITSM workflows

Hybrid infrastructure

Root cause analysis

Stakeholder collaboration

Education

Bachelor's degree in a relevant field

Tools

ServiceNow Discovery

ServiceNow Service Mapping

ServiceNow Virtualization/Automation

Job description

Job Summary

Senior Technical Consultant/Infra Dev Specialist will design and enhance enterprise ServiceNow solutions for IT service management and operations focusing on ServiceNow PA for ITSM ITOM and ITSM to strengthen incident change and request processes. The role enables resilient hybrid infrastructure operations drives data driven insights and ensures stable day shift delivery without travel supporting global business continuity.

Responsibilities

• Design and implement scalable ServiceNow PA for ITSM dashboards and reports that provide meaningful operational insights to stakeholders and drive continuous improvement in service quality and response times.
• Configure and optimize ServiceNow ITOM capabilities including discovery and service mapping to ensure reliable visibility into infrastructure components and services across hybrid environments.
• Develop tailored ServiceNow ITSM workflows that streamline incident problem and change processes while aligning with organizational policies and compliance expectations.
• Collaborate with platform owners and process stakeholders to translate complex business requirements into efficient ServiceNow configurations that enhance user experience and reduce manual effort.
• Monitor platform performance and health for ServiceNow PA ITOM and ITSM modules and apply targeted tuning and remediation actions to maintain stability and predictable response in day shift operations.
• Create and maintain technical documentation for ServiceNow solutions including configuration details operational procedures and support guidelines to enable effective handover and knowledge sharing within the team.
• Integrate ServiceNow PA for ITSM with relevant data sources to ensure accurate measurement of key performance indicators and to enable transparent tracking of operational and service delivery outcomes.
• Conduct impact analysis and risk assessment for ServiceNow ITOM and ITSM enhancements to safeguard production environments and protect critical services that support company and customer operations.
• Provide advanced troubleshooting and root cause analysis for ServiceNow issues across PA ITOM and ITSM modules resolving defects efficiently and preventing recurrence through sustainable solutions.
• Coordinate with security and compliance partners to embed required controls into ServiceNow workflows so that infrastructure and service management practices support organizational standards and societal trust.
• Support hybrid work collaboration by using remote friendly tools and practices that keep ServiceNow development testing and release activities aligned across onsite and offsite team members.
• Contribute to improvement initiatives that use ServiceNow data to reduce service outages optimize resource utilization and strengthen the reliability of technology services that the company provides to communities and clients.
• Engage in regular reviews of ServiceNow PA reporting and ITOM health metrics to propose enhancements that raise service resilience and help the organization make informed decisions about infrastructure investments.

Qualifications

• Apply deep hands on experience with ServiceNow PA for ITSM to design outcome oriented performance analytics solutions including dashboard narratives metric definitions and trend visualizations that guide proactive operations.
• Leverage strong proficiency in ServiceNow ITOM including discovery event management and service mapping to create accurate service models that support impact analysis and dependable incident resolution.
• Use solid knowledge of ServiceNow ITSM practices to configure robust workflows and catalog items that reflect industry best practices and deliver intuitive experiences for requesters and support teams.
• Demonstrate professional experience of six to eight years in infrastructure and ServiceNow development roles showing consistent ability to handle complex environments and multi module implementations.
• Employ practical understanding of hybrid work models and day shift operations to manage communication collaboration and release planning in ways that maintain service continuity without requiring travel.
• Utilize familiarity with integration patterns data management and basic scripting inside the ServiceNow platform to develop reliable solutions that respect governance guidelines and quality expectations.