Customer Support Ambassador III: AI/SQL, SaaS, Hybrid

Realpage; Metro Manila; Hybrid; PHP 600,000 - 900,000; Full time

Benefits offered by this job

Day 1 HMO coverage with up to two FREE

Complimentary meals in office

Job summary

RealPage is seeking an experienced Customer Support Ambassador III to deliver advanced technical support for RealPage software, including CRM configurations, product integrations, and AI-driven initiatives.

The role requires on-site training for 90 days, followed by hybrid work with two onsite days weekly. Candidates should have 2–4 years SaaS support experience and strong problem-solving skills.

Qualifications

• Minimum of 3 years of college education in Business, IT, or related field.
• 2-4 years of technical customer support experience in SaaS.
• Experience with CRM and support tools (Salesforce, Zendesk, Jira) and troubleshooting in SaaS environments.
• Proficient in Microsoft Office (Word, Excel, PowerPoint).
• Knowledge of SQL and data coding; exposure to Python, SQL, automation workflows, and AI-assisted support tools.

Responsibilities

• Provide advanced technical and functional support for RealPage solutions via phone, email, and chat.
• Serve as escalation point for customer support concerns and coordinate with cross-functional teams.
• Document customer interactions, resolutions, and escalations with clear communication.
• Stay current on product updates and contribute to process improvements to meet KPIs.
• Leverage AI-powered tools and automation to improve troubleshooting efficiency.

Skills

CRM tools

SQL

Python basics

Automation tools

Microsoft Office

Education

College education

Tools

Salesforce

Zendesk

Jira

Job description

RealPage is seeking an experienced Customer Support Ambassador III to deliver advanced technical support for RealPage software, including CRM configurations, product integrations, and AI-driven initiatives.

The role requires on-site training for 90 days, followed by hybrid work with two onsite days weekly. Candidates should have 2–4 years SaaS support experience and strong problem-solving skills.