Senior Technical Account Manager – Hybrid/Remote

NiCE; Manila; Hybrid; PHP 600.000 - 1.200.000; Vollzeit

Benefits dieser Stelle

NiCE-FLEX hybrid model

Zusammenfassung

NiCE Manila is seeking an experienced Technical Account Manager to strengthen key client relationships and drive outcomes with NiCE solutions. You will resolve complex technical issues and align with clients on goals while collaborating with internal teams to deliver reliable support and scalable services.

The ideal candidate has a Bachelor's degree in CS/IS or related field, 5 years in technical/service roles, and strong problem-solving and communication skills.

Qualifikationen

• Bachelor's degree or equivalent work experience in a related field.
• 5 years in a technical or service role within software/telecom/customer service.
• Strong analytical and advanced troubleshooting skills; excellent communication.

Aufgaben

• Drive client success as a trusted advisor for key accounts.
• Collaborate with internal teams to deliver exceptional technical support.
• Resolve complex technical challenges and optimize client solutions.
• Maintain deep knowledge of NiCE products and services.

Kenntnisse

Technical Support

Account Management

Relationship Building

Troubleshooting

Stakeholder Communication

Ausbildung

Bachelor's degree in Computer Science, Business Information Systems, or related field

Tools

CRM systems

Ticketing systems

SLA monitoring

Jobbeschreibung

NiCE Manila is seeking an experienced Technical Account Manager to strengthen key client relationships and drive outcomes with NiCE solutions. You will resolve complex technical issues and align with clients on goals while collaborating with internal teams to deliver reliable support and scalable services.

The ideal candidate has a Bachelor's degree in CS/IS or related field, 5 years in technical/service roles, and strong problem-solving and communication skills.