Senior Employee Experience & Engagement Lead

EXL Talent Acquisition Team; Pasay; On-site; PHP 391,000 - 614,000; Full time

Job summary

EXL Talent Acquisition Team in Pasay, Philippines is seeking a dynamic professional to support recruitment, coaching compliance, and employee engagement initiatives. You will coordinate with program teams, QA coaching sessions, and manage client visits while driving CSR goals and retention insights.

The role requires strong MS Office skills, experience with Canva/Photoshop, and excellent communication and planning abilities in a fast-paced environment.

Qualifications

• Strong proficiency in MS Office (Excel, PowerPoint, Outlook).
• Experience with design tools (Canva, PowerPoint, Photoshop) is an advantage.
• Excellent communication, coordination, and presentation skills.

Responsibilities

• Coordinate recruitment support needs with program hiring teams.
• Attend calibration sessions to align on timelines and sourcing priorities.
• Track recruitment progress and elevate bottlenecks when necessary.
• Conduct regular spot checks on coaching sessions for compliance.
• Review documentation and provide reports on coaching trends and opportunities for improvement.
• Plan, organize, and execute employee engagement activities.
• Collaborate with HR and site engagement teams to boost participation and experience.
• Measure engagement metrics and post-event insights.
• Oversee the pay dispute process from escalation to resolution.
• Collaborate with Payroll, HR, and Operations to ensure timely investigations and closures.
• Maintain documentation and track all cases for accountability.
• Develop creative materials for recruitment, engagement, and attrition initiatives.
• Create visually engaging content for reports and internal communications.
• Coordinate logistics for client visits as primary liaison.
• Lead planning and execution of CSR activities within L&A.
• Conduct exit interviews and analyze data to identify attrition trends.
• Prepare summary reports and leadership recommendations.

Skills

MS Office

Excel

PowerPoint

Outlook

Canva

Photoshop

Communication

Coordination

Presentation

Attention to detail

Multitasking

Tools

Canva

Photoshop

Job description

EXL Talent Acquisition Team in Pasay, Philippines is seeking a dynamic professional to support recruitment, coaching compliance, and employee engagement initiatives. You will coordinate with program teams, QA coaching sessions, and manage client visits while driving CSR goals and retention insights.

The role requires strong MS Office skills, experience with Canva/Photoshop, and excellent communication and planning abilities in a fast-paced environment.