Senior Talent Care Advisor (RPO)

International Business Machines Corporation; Philippines; On-site; PHP 720,000 - 1,080,000; Full time

Job summary

IBM Consulting is seeking a Senior Talent Care Advisor to drive end-to-end hiring strategies for US-based client managers, across frontliners, management, non-management, and union roles. You will lead relationships with applicants and client contacts, coordinating with location teams to ensure efficient selection and hiring processes.

You will evaluate applications, support ATS usage, and ensure compliance with SLAs and OLAs, while handling union-related tasks and maintaining thorough process

Qualifications

• 2–3 years recruitment experience in-house, RPO or agency
• Strong experience in a web-based applicant tracking system and recruitment best practices
• Able to create positive relationships with clients and build long term value
• Able to communicate effectively and consistently
• Willingness to work nightshift on site

Responsibilities

• Manage relationships with applicants, hiring managers and client contacts
• Receive applications for open requisitions and perform evaluation before presenting shortlisted candidates
• Coordinate with hiring managers and location contacts via email and phone for effective hiring processes
• Provide support to hiring managers, location contacts and candidates on ATS and process guidelines
• Handle union-related transactions pertaining to involuntary separations, recalls, and transfers
• Review voice and video assessments as part of the selection process
• Maintain documentation related to process execution (documents, job aids, alerts, spreadsheets)
• Adhere to service levels and timelines set by IBM and client
• Address recruitment concerns via email, phone or chat
• Ensure and manage own compliance to IBM deliverables, guidelines and policies
• Manage own learning and development

Skills

Recruitment experience

Web-based ATS

Relationship building

Effective communication

Night shift on site

Tools

Applicant Tracking System (ATS)

Job description

Introduction

A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You'll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you'll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You'll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences.

Your Role And Responsibilities

Senior Talent Care Advisor is primarily responsible for the overall execution of hiring strategies and procedures as outlined in the client-approved process documents, any of which may require collaboration with various IBM and client contacts. A PRS serves as the account's end-to-end point of contact for US based client hiring managers for various positions (frontliners, management, non-management, and union jobs) in their organization.

Key Responsibilities

• Manage relationships with applicants, hiring managers and client contacts
• Receive applications for open requisitions and perform further evaluation before presenting the shortlisted candidates to the hiring managers
• Coordinate with hiring manager and location contacts through email and phone for the effective execution of the selection and hiring processes
• Provide support to hiring managers, location contacts and candidates in the proper use of ATS and educate them on process-related guidelines and policies
• Handle union-related transactions pertaining to involuntary separations, recalls, and transfers
• Reviews voice and video assessments as part of the selection process.
• Provide and maintain the required documentation related to process execution such as process documents, job aids, information alerts, spreadsheets, etc.
• Adhere to performance guidelines set by IBM and/or the client, such as service level agreements (SLAs), operational level agreements (OLAs), internal timelines, etc.
• Address recruitment concerns via email, phone or chat
• Ensure and manage own compliance to IBM deliverables, guidelines and policies
• Manage own learning and development

Required Technical And Professional Expertise

• At least 2 to 3 years of recruitment experience in either an in-house, RPO or agency role
• Strong experience in a web-based applicant tracking system and recruitment best practices
• Able to create positive relationships with clients and build long term value
• Able to communicate effectively and consistently
• Willingness to work nightshift on site

Preferred Technical And Professional Experience

• Familiarity with US geography, culture, government laws and employment requirements are a plus