Recruitment Team Lead (RPO)

International Business Machines Corporation; Philippines; On-site; PHP 900,000 - 1,500,000; Full time

Job summary

IBM Consulting in the Philippines seeks a Recruitment Team Lead to manage a non-exempt recruitment support team, refine processes, and handle day-to-day operations. The role includes data analysis, reporting, and liaison work with customers and suppliers.

Strong leadership and English proficiency are essential. You will oversee team performance, drive efficiency, and guide escalation handling while contributing to strategic projects.

Qualifications

• Proven leadership of recruitment teams
• Experience in coordinating multiple stakeholders
• Strong data reporting and analytics skills
• Fluent in English, both written and spoken

Responsibilities

• Gain understanding of each position within the Coordination Group
• Act as liaison between management and the Coordination team
• Escalation point for recruitment support projects
• Oversee daily team activity and ensure objectives are met
• Record team performance and generate reports
• Identify trends from data and adapt reporting
• Improve report structures and document standards
• Coach and mentor team members and set goals
• Lead ad-hoc projects and manage workload distribution
• Lead weekly team meetings and present to leadership

Skills

Leadership

Team management

Recruitment

English fluency

Job description

Introduction

A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You'll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you'll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You'll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences.

Your Role And Responsibilities

The Recruitment Team Lead is responsible for managing non-exempt employees and improving the production and efficiency of the recruitment support team. They will review and develop process guides, be involved in day-to-day tasks and operations and be a first level of support for all escalations. The Team Lead will also be responsible for maintaining multiple spreadsheets and databases, providing customized analysis and reporting of the data, and acting as a liaison between the customers and suppliers of information. This is a fast paced, metrics-managed environment. Success will be measured by the overall performance of the team against specified metrics.

Key Responsibilities

• Gain a fundamental understanding of each assigned position within the Coordination Group
• Operate as a liaison between management and the Coordination team
• Serve as an escalation point for the recruitment support team project coordinator
• Oversee daily team activity and ensure all objectives are achieved
• Record daily team performance results and generate production data reports
• Interpret data and identify trends
• Improve the report structure and/or model new reports
• Improve upon current documentation standards and quality control
• Coach performance, mentor and develop recruitment support team members, including creating goals and using disciplinary action as needed
• Work on Ad-hoc projects
• Manage workload distribution
• Carry an individual contributor workload at times
• Lead weekly team meetings
• Present to leadership and clients
• Complete other duties as assigned by management

Required Technical And Professional Expertise

• At least 6+ years experience in local recruitment and/or RPO setting
• At least 6+ years experience leading/managing team of recruitment professionals
• At least 6+ years experience with computers, with working proficiency in Word, Excel, PowerPoint, Internet and database applications
• At least 6+ years experience with data manipulation for reporting purposes
• At least 6+ years experience with documentation or technical writing
• Fluency in English