Talent Acquisition Delivery Manager (RPO)

International Business Machines Corporation; Quezon City; On-site; PHP 1,000,000 - 2,000,000; Full time

Job summary

International Business Machines Corporation is seeking a Talent Acquisition Delivery Manager to oversee outsourced recruitment for healthcare clients. You will act as the primary operational contact, manage delivery across sourcing, screening, interviews, offers, and onboarding, and ensure SLAs and KPIs are met.

You will lead teams, drive improvements, and collaborate with HR, hiring managers, and business stakeholders to deliver high-quality outcomes in a complex, matrixed environment.

Qualifications

• Significant experience in talent acquisition, recruitment operations, outsourcing, or BPO.
• Healthcare recruitment experience or healthcare client support.
• Proven end-to-end TA delivery across multiple teams or accounts.
• Experience managing SLAs, KPIs, governance, service reviews, and escalations.
• Experience with workforce planning, resource allocation, and delivery performance.
• Ability to engage senior stakeholders and client representatives.

Responsibilities

• Serve as the primary operational contact for assigned talent acquisition clients and manage client relationships.
• Lead recruitment delivery teams, oversee resource planning and work allocation.
• Monitor performance against SLAs, KPIs, and contractual commitments.
• Drive continuous improvement, standardize processes, and implement action plans.
• Ensure compliance with client policies, data protection requirements, and employment regulations.
• Provide data-driven insights and present findings to senior stakeholders.

Skills

Talent Acquisition

Recruitment operations

Recruitment outsourcing

Resource planning

Client engagement

Tools

Applicant Tracking Systems

Recruitment dashboards

Data analytics platforms

Job description

Introduction

A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You'll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you'll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You'll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences.

Your role and responsibilities

The Talent Acquisition Delivery Manager is responsible for managing and continuously improving outsourced talent acquisition services. As the primary operational contact for assigned clients, the role ensures recruitment delivery meets agreed service level agreements (SLAs), key performance indicators (KPIs), contractual commitments, quality standards, and client expectations.

The role combines talent acquisition expertise, operational leadership, client relationship management, and strategic thinking. The successful candidate will lead recruitment delivery teams, manage resource planning and work allocation, monitor performance, resolve escalations, and drive improvements across the end-to-end recruitment process.

Healthcare recruitment experience or experience supporting healthcare clients is required.

Client and Stakeholder Management

• Serve as the primary operational contact for assigned talent acquisition clients.

• Build strong relationships with HR, Talent Acquisition leaders, hiring managers, and business stakeholders.

• Lead client service reviews, governance meetings, and performance discussions.

• Manage client concerns, escalations, and service delivery issues through to resolution.

• Communicate recruitment performance, risks, trends, opportunities, and improvement plans.

• Present data-driven insights and recommendations to senior stakeholders.

Talent Acquisition Service Delivery

• Oversee the end-to-end delivery of outsourced talent acquisition services for healthcare clients.

• Ensure recruitment activities are delivered in line with SLAs, KPIs, client requirements, and quality standards.

• Manage recruitment delivery across sourcing, screening, interview coordination, candidate management, offer management, pre-employment requirements, and onboarding handoffs.

• Monitor recruitment pipelines, requisition ageing, candidate conversion, offer acceptance, and time-to-fill performance.

• Identify and address recruitment bottlenecks, process gaps, capacity constraints, and delivery risks.

• Ensure compliance with client policies, data protection requirements, and applicable employment regulations.

Performance and Governance

• Own and monitor performance against recruitment SLAs, KPIs, and contractual commitments.

• Establish performance routines, dashboards, reporting packs, and governance mechanisms.

• Analyze recruitment data, service trends, stakeholder feedback, and operational metrics.

• Identify performance gaps and implement corrective and preventive action plans.

• Escalate risks, service failures, and potential contractual impacts appropriately.

• Produce accurate and timely recruitment reports and translate data into actionable insights.

• Support audits, compliance reviews, client assessments, and contractual governance activities.

Continuous Improvement

• Lead and support continuous improvement initiatives across talent acquisition delivery.

• Identify opportunities to improve recruitment efficiency, quality, speed, compliance, candidate experience, and hiring manager satisfaction.

• Standardize recruitment processes, tools, templates, and operating procedures where appropriate.

• Use data and root-cause analysis to address recurring delivery issues.

• Partner with technology, analytics, process excellence, and transformation teams to implement improvements.

Leadership and Collaboration

• Provide direction, coaching, and operational leadership to team leaders and support functions.

• Support workforce planning, capability development, succession planning, and performance management.

• Build a high-performing, accountable, and client-focused delivery culture.

• Work effectively in a matrixed environment and influence stakeholders without direct authority.

• Ensure delivery teams understand client priorities, recruitment standards, performance expectations, and service commitments.

Required technical and professional expertise

• Significant experience in Talent Acquisition, recruitment operations, recruitment outsourcing, RPO, shared services, BPO, or a similar environment.

• Required experience in healthcare recruitment or supporting healthcare clients.

• Proven experience managing end-to-end talent acquisition delivery across multiple teams, business units, or client accounts.

• Experience managing recruitment SLAs, KPIs, operational governance, service reviews, and client escalations.

• Experience leading business process improvement, recruitment transformation, or talent acquisition service optimization initiatives.

• Experience with recruitment forecasting, resource planning, work allocation, and delivery performance management.

• Experience working in a matrixed, multi-stakeholder, and client-facing environment.

• Proven ability to engage senior stakeholders, hiring leaders, and client representatives.

• Demonstrated ability to present data-driven recruitment insights and recommendations.

• Strong understanding of end-to-end talent acquisition processes and recruitment operating models.

• Experience using applicant tracking systems, recruitment dashboards, reporting tools, and data analytics platforms.

IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.