Senior Systems Engineer

Eastvantage Group; Taguig; On-site; PHP 1,000,000 - 1,600,000; Full time

Job summary

Eastvantage Group is seeking a Senior Systems Engineer to operate, support and continuously improve infrastructure and cloud services for Ethan customers. You will own complex incidents, drive automation-first delivery and participate in major incident response with measurable customer outcomes.

The role emphasizes evidence-based delivery, monitoring improvement and reusable automation using PowerShell, APIs, Azure Automation, Logic Apps and Git-based workflows.

Qualifications

• Experience in Level 2/3 infrastructure or cloud engineering.
• Own complex operational issues end-to-end and deliver measurable outcomes.
• Proven automation or engineering improvements and reusable tooling.

Responsibilities

• Own and resolve complex incidents across Windows Server, identity, virtualization, backup, storage and cloud platforms.
• Participate in major incident response, root cause analysis and permanent corrective actions.
• Plan and implement changes with risk assessment, testing, rollback planning and evidence capture.
• Perform service health, patching, lifecycle, capacity, backup and recovery activities.
• Maintain runbooks, knowledge articles and configuration records.
• Support customer onboarding and operational readiness.
• Contribute to automation, monitoring and AI opportunities quarterly.

Skills

Windows Server

Active Directory

Group Policy

DNS

DHCP

Hybrid identity

Azure

Entra ID

M365

VMware vSphere

Hyper-V

Kubernetes

PowerShell

REST APIs

Git

Automation

Azure Automation

Logic Apps

Terraform

Bicep

Education

Tertiary qualification in information technology or engineering

Tools

VMware

Backup

Storage

Kubernetes

Linux

AWS

Networking

Azure Arc

Terraform

Bicep

PowerShell

REST APIs

Git

Azure Automation

Logic Apps

Job description

The Senior Systems Engineer operates, supports and continuously improves infrastructure and cloud services delivered to Ethan customers. The role combines Level 2/3 operational engineering, strong service ownership, evidence-based delivery and an automation-first approach. The role is expected to move beyond reactive support by removing repeat work, improving monitoring, building reusable automation and delivering measurable customer and service outcomes.

Key Responsibilities

• Own and resolve complex incidents and service requests across Windows Server, identity, virtualisation, backup, storage, monitoring and cloud platforms.
• Participate in major incident response, root cause analysis, problem management and permanent corrective actions.
• Plan and implement approved changes, including risk assessment, testing, rollback planning, validation and evidence capture.
• Perform service health, patching, lifecycle, capacity, backup and recovery assurance activities.
• Maintain accurate ticket updates, closure evidence, timesheets, configuration records, runbooks and knowledge articles.
• Support customer onboarding, technical handover and ongoing operational readiness.
• Participate in the after-hours on-call roster and follow escalation procedures when required.

Innovation, Automation and Continuous Improvement

• Identify recurring work that can be automated, standardised or eliminated.
• Design, test, peer review, document and support reusable automation using PowerShell, APIs, Azure Automation, Logic Apps, Git-based workflows or equivalent tools.
• Use infrastructure-as-code and configuration-as-code approaches where appropriate, with version control and controlled deployment.
• Improve monitoring through alert tuning, actionable service health views and automated remediation.
• Identify safe and practical artificial intelligence opportunities for operations, knowledge retrieval, triage and reporting.
• Document measurable benefits, including time saved, tickets avoided, risk reduced, improved recovery or better consistency.
• Deliver or contribute to one to two validated automation, AI, monitoring, reporting, documentation or process improvements per quarter.

Performance Outcomes

• Operate: support agreed service levels, major incidents, problem management and authorised change.
• Prove: maintain current work notes and provide meaningful closure, validation and customer outcome evidence.
• Improve: deliver measurable automation, AI and service improvement contributions.
• Sustain: maintain runbooks, knowledge, onboarding artefacts and accurate configuration records.

Additional Responsibilities

• Achieve agreed personal and team performance outcomes.
• Undertake reasonable duties delegated by the Team Leader or business leader.
• Conduct all activities in accordance with Ethan policies, security requirements, quality standards and customer obligations.

Essential Technical Skills:

• Strong troubleshooting capability across Windows Server 2019/2022/2025, Active Directory, Group Policy, DNS, DHCP, certificate services and hybrid identity.
• Hands-on experience with Microsoft Azure, Microsoft Entra ID, Microsoft 365, Azure Arc or comparable hybrid cloud services.
• Experience with VMware vSphere/vCenter and/or Hyper-V. Exposure to Kubernetes or Tanzu is desirable where relevant.
• Practical automation experience using PowerShell and REST APIs. Experience with Git, Azure Automation, Logic Apps, Bicep, Terraform or equivalent is highly regarded.
• Experience with infrastructure monitoring, log analysis, alert tuning, service health reporting and automated remediation.
• Working knowledge of enterprise backup and recovery, disaster recovery, storage, replication and restore testing.
• Understanding of privileged access, least privilege, server hardening, patching and vulnerability remediation.
• Sound practical understanding of incident, problem, change, knowledge and configuration management.

Experience

• Demonstrated experience in a Level 2/3 infrastructure, systems or cloud engineering role, preferably in a managed services or multi-customer environment.
• A track record of personally owning complex operational issues through to a documented and validated outcome.
• Examples of automation or engineering improvements delivered, including the problem, approach, controls, measurable benefit and ongoing support model.
• Experience delivering planned changes, migrations, upgrades or platform improvements with testing and rollback plans.
• Experience contributing to major incident resolution, root cause analysis and permanent corrective actions.
• Evidence of clear technical documentation, knowledge sharing and disciplined service management records.
• Ability to explain technical risks, options and outcomes to technical and non-technical stakeholders.
• Collaborative approach to peer review, mentoring, knowledge transfer and continuous improvement.
• High attention to detail and respect for security, privacy, safety and company policies.

Certifications

Relevant certifications are desirable and must be supported by practical capability. Equivalent commercial experience will be considered.

• Microsoft Certified: Azure Administrator Associate or a current role-aligned Microsoft cloud certification.
• Current Microsoft Applied Skills relevant to Windows Server, Azure Arc, automation, identity or security.
• VMware, backup, storage, Kubernetes, Linux, AWS or networking certification aligned to the supported environment.
• ITIL 4 Foundation or demonstrated experience applying service management practices.
• Tertiary qualification in information technology, engineering or a related discipline, or equivalent commercial experience.

Current hands-on capability and evidence of delivery are more important than legacy certification titles.