Senior Systems Engineer

Sovos; Mexico; On-site; MXN 900,000 - 1,400,000; Full time

Benefits offered by this job

Medical Insurance

Dental and Vision Insurance

Life Insurance

Monthly Food Vouchers

Christmas Bonus

Vacation Bonus

Teleworking Bonus

Job summary

Sovos in Mexico City is seeking a Senior Systems Engineer to design, implement, and optimize the enterprise systems and infrastructure powering our global tax compliance platform. This hands-on role combines technical execution with mentoring across teams to deliver reliable, scalable, and secure solutions at scale.

The candidate will troubleshoot complex infrastructure, design architectures (virtualization, storage, networking), and collaborate with architecture, engineering, product, and

Qualifications

• Bachelor's degree in Computer Science, MIS, or related Information Technology field or equivalent experience.
• Strong English communication skills and ability to document technical work clearly.
• Multiple years of hands-on systems engineering experience with server design, virtualization, storage, and backup solutions.
• Experience supporting enterprise infrastructure in production environments, including SaaS platforms and multi-tier architectures.
• Solid understanding of networking concepts (routing, firewalling, ACLs, NSX).
• Proven ability to troubleshoot complex issues with strong analytical and documentation skills.
• Excellent communication and collaboration abilities, with attention to priorities and details.
• Comfort with AI-assisted workflows and emerging tools to boost productivity and reliability.

Responsibilities

• Triage, troubleshoot, and resolve complex server/infrastructure issues to ensure platform stability.
• Design and support architectures including virtualization, storage, networking, and backup solutions.
• Support automation and deployment using Terraform, Puppet, Python, Jenkins, and Automox; leverage AI tools.
• Collaborate with architecture, engineering, product, database, and operations teams to deliver end-to-end solutions.
• Create and maintain technical and operational documentation (low-level designs, HA diagrams, DR plans).
• Participate in design reviews, planning, and change management using Jira Service Management.
• Mentor junior engineers and contribute to team knowledge sharing and standards.

Skills

English communication

Server design

Virtualization

Networking concepts

Troubleshooting

Documentation

Collaboration

AI-assisted workflows

Education

Bachelor's degree in Computer Science, MIS, or related IT field

Tools

Terraform

Puppet

Python

Jenkins

Automox

NSX

Nagios

Grafana

F5 Load Balancers

Rubrik backup

Pure Storage

Jira Service Management

Job description

Senior Systems Engineer

IT Operations/Information Security·Full-Time·Mexico

Build Your Future With Us

The digitization of tax compliance is fundamentally changing global commerce and how businesses need to operate and grow. Governments now have real-time visibility into business data, creating new challenges and new opportunities for organizations around the world. At Sovos, we're transforming tax compliance from a business requirement into a driver of growth through AI-powered technology that delivers the accurate, real-time insights businesses need to make smarter decisions.

We're solving more than today's tax compliance challenges. We're helping reshape global economies by enabling organizations to navigate increasingly complex and rapidly changing regulatory environments with confidence – and helping communities thrive.

AI is accelerating what's possible, enabling tax and technology professionals to more effectively drive critical regulatory decisions. That's where Sovos excels, combining intelligent technology with human expertise to help customers stay ahead of change.

Don't worry if you don't check every box. We're focused on hiring great people, not perfect resumes. It's less about what you've done elsewhere and more about what you're capable of doing here.

The Role

At Sovos, we're looking for a Senior Systems Engineer to help us design, implement, and optimize the enterprise systems and infrastructure that power our global tax compliance platform. You'll be a key technical contributor, working across teams to deliver reliable, scalable, and secure solutions that support both our business and our customers. This is a hands-on role where your technical expertise and mentorship will directly shape how we build and run systems at scale.

• Perform triage, troubleshooting, and resolution of complex server and infrastructure-related issues, ensuring platform stability and responsiveness.
• Design, implement, and support system architectures including UCS Blade Server virtualization, Domain Controllers, Pure Storage, F5 Load Balancers, NSX virtual networking, Rubrik backup, and monitoring tools such as Nagios and Grafana.
• Support automation and deployment efforts using tools such as Terraform, Puppet, Python, Jenkins, and Automox, and leverage AI tools to improve workflows and efficiency.
• Collaborate with architecture, engineering, product, database, and operations teams to deliver end-to-end technical solutions that align with business requirements and operational best practices.
• Create and maintain technical and operational documentation, including low-level design documents, high-availability diagrams, capacity models, network diagrams, storage layouts, disaster recovery plans, and troubleshooting guides.
• Participate in design reviews, planning sessions, and change management activities using tools like Jira Service Management.
• Mentor junior engineers and contribute to team knowledge sharing, technical standards, and the continuous improvement of platform reliability and performance.

What You Bring to Sovos

• Bachelor's degree in Computer Science, MIS, or a related Information Technology field, or equivalent experience.
• Strong English communication skills.
• You've built solid systems engineering experience over several years, with strong skills in server design, virtualization, storage, and backup solutions.
• Hands-on experience supporting enterprise infrastructure in production environments, including familiarity with SaaS platforms and multi-tier application architectures.
• Solid understanding of networking concepts including routing, firewalling, ACLs, and virtual networking (e.g., NSX).
• Proven ability to troubleshoot and resolve complex technical issues with strong analytical, problem-solving, and documentation skills.
• Excellent communication and collaboration abilities, with a detail-oriented approach and the ability to manage competing priorities effectively.
• Comfort with AI-assisted workflows and a willingness to explore emerging tools that enhance productivity and system reliability.
• Due to client contractual obligations, the successful candidate will be asked to clear a background check upon hire.

Life at Sovos

• Global Mentoring Programs
• AI Tools and Technology from Day 1
• Continuous Learning and Development
• Global Employee Recognition Platform and Programs
• Medical Insurance
• Dental and Vision Insurance
• Life Insurance
• Monthly Food Vouchers
• Christmas Bonus
• Vacation Bonus
• Teleworking Bonus

Equal Opportunity Employer

Sovos is an equal opportunity employer committed to providing an environment that celebrates diversity and where equal employment opportunities are available to all applicants and employees. We do not discriminate against race, color, religions, national origin, age, sex, marital status, physical or mental disability, veteran status, gender identity, sexual orientation, or any other characteristic provided by law. At Sovos, all employees are encouraged to bring their whole selves to work.

Company Background

Sovos is transforming tax compliance from a business requirement to a force for growth. Our flagship product, the Sovos Compliance Cloud platform, enables businesses to identify, determine, and report on every tax obligation across the globe. Sovos processes nearly 20 billion transactions per year, helping companies scale their compliance strategy in 150+ countries.

More than 100,000 customers – including half the Fortune 500 – trust Sovos’ tax and regulatory expertise and unparalleled integration with their business applications. Learn more at sovos.com.