Senior Support Software Engineer

Strato; Taguig; On-site; PHP 600,000 - 900,000; Full time

Job summary

Strato is seeking a Software Engineer - Technical Support to provide hands-on support for our Java-based HCM platform, resolving technical issues and documenting for stakeholders.

You will focus on ticket resolution, troubleshooting integration and backend issues, and maintaining clear technical documentation. Opportunities to contribute to development tasks and AI/automation enhancements to improve system efficiency.

Qualifications

• Solid Java/Spring Boot backend expertise.
• Familiarity with RESTful APIs and microservices.
• Experience with cloud environments, preferably AWS.

Responsibilities

• Technical Support & Ticket Resolution: Investigate, troubleshoot, and resolve support issues.
• Documentation & Knowledge Management: Maintain up-to-date technical documentation, user guides, and internal knowledge base articles.
• Development & Enhancements: Implement fixes or feature improvements in Java/Spring Boot; participate in code reviews and QA testing.
• Cloud & System Administration: Monitor AWS infrastructure, ensure application uptime, assist with deployments and release verification.
• Optional AI/Automation Contribution: Support automation initiatives or AI-enabled enhancements to improve Support team efficiency.

Skills

Technical Troubleshooting

Documentation

Java/Spring Boot

RESTful APIs

Microservices

AWS

Collaboration

Problem-Solving

Tools

Jira

ServiceNow

Odoo

React

SAP UI5

Job description

As a Software Engineer - Technical Support, you will provide hands-on support for our Java-based Human Capital Management (HCM) platform, ensuring timely resolution of technical issues and high-quality documentation for internal and external stakeholders.

Your primary focus will be resolving support tickets, troubleshooting integration and backend issues, and maintaining clear technical documentation. You will also have the opportunity to contribute to development tasks and optional AI/automation enhancements, helping to improve system efficiency and automation over time.

Customer Relationship

Problem-Solving Mindset

Technical Development & Troubleshooting Skills

Responsibilities

• 1) Technical Support & Ticket Resolution-Investigate, troubleshoot, and resolve support issues; escape complex problems as needed
• 2) Documentation & Knowledge Management-Maintain up-to-date technical documentation, user guides, and internal knowledge base articles
• 3) Development & Enhancements-Implement bug fixes or feature improvements in Java/Spring Boot; participate in code reviews and QA testing
• 4) Cloud & System Administration-Monitor AWS infrastructure, ensure application uptime, assist with deployments and release verification
• 5)Optional AI/Automation Contribution - Support automation initiatives or AI-enabled enhancements to improve Support team efficiency

Key Qualifications

• Technical Troubleshooting: Diagnose and resolve system and integration issues effectively
• Documentation & Communication: Communicate technical solutions clearly to technical and non-technical stakeholders
• Advance Development Skills: Implement fixes or enhancements in Java/Spring Boot. With solid Java, Spring Boot, or similar backend frameworks expertise.Familiarity with RESTful APIs, microservices, and cloud environments (AWS preferred)
• Systems & Cloud Awareness: Familiarity with cloud-based applications (AWS preferred) and enterprise architectures
• Problem-Solving Mindset: Structured approach to analyzing technical issues and implementing solutions
• Collaboration: Works effectively with cross-functional teams and contributes to operational efficiency

Preferred / Nice-to-Have

• Exposure to HCM platforms such as SAP SuccessFactors
• Experience creating automation scripts or AI/ML implementations
• Familiarity with frontend frameworks (React, SAP UI5)
• Knowledge of documentation standards and knowledge base maintenance
• Experience with ticketing tools (e.g., Odoo, Jira, ServiceNow) and Agile workflows

What's great in the job?

As part of the Support group, this role ensures that our Strato platform remains stable, secure, and operational, enabling the team to provide consistent, timely support and maintain smooth workforce operations across all users and regions.

Each employee has an opportunity to work on high-impact projects with leading clients and cutting-edge HR solutions which has valuable impact to the company success.

We offerrewarding benefits package designed to recognize and celebrate your achievements, alongside aperformance-driven culturethat encourages growth, accountability, and excellence. Here, your skills and dedication are valued, providing opportunities forcareer advancement, continuous learning, and meaningful impacton our clients and projects. We believe in empowering our people with the tools, support, and recognition they need to succeed while delivering outstanding results.