Senior Java Support Engineer - AI/Automation & Cloud Ops

Strato; Taguig; On-site; PHP 600,000 - 900,000; Full time

Job summary

Strato is seeking a Software Engineer - Technical Support to provide hands-on support for our Java-based HCM platform, resolving technical issues and documenting for stakeholders.

You will focus on ticket resolution, troubleshooting integration and backend issues, and maintaining clear technical documentation. Opportunities to contribute to development tasks and AI/automation enhancements to improve system efficiency.

Qualifications

• Solid Java/Spring Boot backend expertise.
• Familiarity with RESTful APIs and microservices.
• Experience with cloud environments, preferably AWS.

Responsibilities

• Technical Support & Ticket Resolution: Investigate, troubleshoot, and resolve support issues.
• Documentation & Knowledge Management: Maintain up-to-date technical documentation, user guides, and internal knowledge base articles.
• Development & Enhancements: Implement fixes or feature improvements in Java/Spring Boot; participate in code reviews and QA testing.
• Cloud & System Administration: Monitor AWS infrastructure, ensure application uptime, assist with deployments and release verification.
• Optional AI/Automation Contribution: Support automation initiatives or AI-enabled enhancements to improve Support team efficiency.

Skills

Technical Troubleshooting

Documentation

Java/Spring Boot

RESTful APIs

Microservices

AWS

Collaboration

Problem-Solving

Tools

Jira

ServiceNow

Odoo

React

SAP UI5

Job description

Strato is seeking a Software Engineer - Technical Support to provide hands-on support for our Java-based HCM platform, resolving technical issues and documenting for stakeholders.

You will focus on ticket resolution, troubleshooting integration and backend issues, and maintaining clear technical documentation. Opportunities to contribute to development tasks and AI/automation enhancements to improve system efficiency.