Application Support - Netsuite

Jane Town Recruitment Services; Pampanga; On-site; PHP 446,400 - 669,600; Full time

Benefits offered by this job

Performance Bonus

Health Care On-Site

Maternity & Paternity Leave

Work from Home

Job summary

Jane Town Recruitment Services is urgently seeking an Application Support - Netsuite for a well-established BPO Company in Pampanga. The role involves configuring NetSuite, providing support, and resolving operational issues. Candidates must have over 3 years of experience in NetSuite consulting, including successful implementations and configuration.

The position offers various benefits like performance bonuses, health insurance, and a balanced work-life arrangement with opportunities to work from home.

Qualifications

• More than 3 years in a NetSuite consulting role with functional and technical experience.
• Experience with NetSuite implementations and configuration.
• Effective communication skills with a consultative mindset.

Responsibilities

• Configure NetSuite ERP to meet project requirements.
• Provide user training and support.
• Maintain documentation for configurations and customizations.

Skills

NetSuite consulting experience

Technical proficiency in NetSuite workflows

Strong English communication

Problem-solving skills

Collaborative team player

Education

NetSuite certifications (preferred)

Tools

SPS Commerce

Smart Freight

Celigo

Job description

Job Description

We're in urgent need of Application Support - Netsuite for a well established BPO Company located in Pampanga. This opportunity is for Direct Hire, send us your applications now and we'll be in touch shortly.

Responsibilities as an Applications Support:

• Configure NetSuite ERP to align with project requirements, ensuring adherence to business processes and user specifications.
• Provide expertise on NetSuite best practices, including workflow configurations, to enhance business efficiency. Offer user-friendly guidance on system functionalities.
• Work with SPS Commerce, RF Smart (or similar WMS), Smart Freight (or similar consignment application), and middleware solutions for seamless integration within NetSuite.
• Provide user training, support report customization, and troubleshoot inquiries, helping users modify and create reports such as Sales Summary by Agent.
• Maintain documentation for NetSuite configurations, customizations, and user support interactions to ensure operational continuity.
• Provide 1st and 2nd level helpdesk support for NetSuite OneWorld, Celigo, RF Smart, SPS Commerce, Shopify, Clickup, Miro, Zendesk, Smart Freight, and any future integrated applications.
• Escalate 3rd-level support issues to software vendors as needed and manage them to SLAs.
• Collaborate with internal teams and external consultants to resolve operational issues and elevate as needed.
• Identify and analyze business processes and inefficiencies, recommending optimal practices and solutions.
• Develop custom saved searches, workflows, and reports to support shared business usage and integration needs.
• Implement systematic process improvements and manage the integration of new systems into the infrastructure.

Qualifications:

• More than 3 years in a NetSuite consulting role with functional and technical experience, including at least two NetSuite implementations with configuration responsibility.
• Experience with SPS Commerce, RF Smart (or similar WMS), Smart Freight, and middleware integration.
• Strong English proficiency, with the ability to explain complex processes in accessible language to non-technical users.
• Proficiency in NetSuite workflows, SuiteScripts, and configuration, with an adaptable communication style depending on user needs.
• NetSuite certifications preferred but not required with demonstrated consulting experience.
• Consultative mindset prioritizing user needs, with strong problem-solving and adaptability skills.
• Collaborative team player with the ability to work within a larger IT/systems team.
• Effective communication with end-users, management, and consulting partners, ensuring SLA adherence for high-priority issues.
• Familiarity with OTC, R2R, P2P, PTP, and PTI processes.
• Excellent interpersonal, stakeholder management, and expectation management skills.
• Willing to work in a Compressed, 12‑hr shift/3 days per week.

Benefits

• Employee Recognition and Rewards: Performance Bonus, Holiday Gifts.
• Government Mandated Benefits.
• Insurance Health & Wellness: Health Care On-Site, HMO.
• Company Social Events, Company Equipment.
• Maternity & Paternity Leave, Sick Leave, Vacation Leave.
• Work-Life Balance: Work from Home.