Senior Supervisor – Housekeeping

Dusit Thani Hotel; Laguna; On-site; PHP 223,000 - 335,000; Full time

Job summary

Dusit Thani Hotel Laguna seeks a Housekeeping Supervisor to lead the room attendant team, assign tasks, monitor cleanliness, and maintain high service standards. You will coordinate daily and weekly meetings, ensure interdepartmental communication, and uphold safety and confidentiality policies.

The role requires at least a High Vocational Diploma, a minimum of three years in housekeeping, and strong English communication.

Qualifications

• At least High Vocational diploma in any relevant discipline.
• Minimum of 3 years in Housekeeping experience.
• Knowledgeable in Housekeeping operation and cleaning methods.
• Good English communication skills both in written and spoken.
• Detail-oriented and with pleasant personality.

Responsibilities

• Directs the work assignments of the assigned area to Room Attendants and other non-supervisory personnel.
• Identifies training needs and ensures departmental training plans are implemented.
• Provides support to front line personnel for outstanding guest service.
• Assists in personnel matters such as evaluating and counseling.
• Ensures good interdepartmental communication and teamwork.
• Attends daily communication meetings and weekly Housekeeping meetings.
• Ensures staff are familiar with in-house facilities for assisting guests.
• Conducts regular staff meetings within the assigned area.
• Inspects rooms daily to ensure cleanliness and maintenance per DTB standards.
• Prepares monthly reports and controls departmental costs.

Skills

Leadership

Training

Guest service

Communication

English

Education

High Vocational Diploma

Job description

Job Description

PRIMARY RESPONSIBILITIES

HUMAN RESOURCES

• Directs the work assignments of the assigned area to Room Attendants and other non-supervisory personnel.


• Identifies training needs and ensures departmental training plans are successfully implemented.


• Provides support to front line personnel, so they can deliver the highest level of outstanding guest service possible.


• Assists in personnel matters such as evaluating and counseling.


• Ensure good interdepartmental communication, network and teamwork.


• Attend daily communication meetings and weekly Housekeeping meetings.


• Ensures that Housekeeping personnel are familiar with in-house facilities for the purpose of assisting guests.


• Conducts regular meetings with staff within assigned area.

PRODUCT AND SERVICE QUALITY

• Inspects all rooms of assigned area on a daily basis to ensure that all furnishings, facilities and equipment are clean and in good repair as per DTB standard.


• The Supervisor is fully responsible for the cleanliness of each and every assigned guest room and it’s reported status to the Front Office


• To ensure guest requests are met and company policies and standard procedures are implemented and maintained.


• To co-ordinate the spring cleaning / extra work schedule / maintenance requisitions of rooms with the Assistant Housekeeper and ensures such schedules and requests are followed.


• Maintains appropriate standards and discipline for dress, hygiene, uniform, appearance, posture and conduct of Housekeeping personnel.


• Monitors and controls Housekeeping tasks, such as lost and found, key control, security and emergency procedures that help maintain the health and security of personnel and guests.


• Ensures that all necessary tools, supplies, and equipment are available and maintained for daily operation.

FINANCE

• To prepare a monthly report within the assigned area, planning and assessing improvements in standards, goals, and costs, attention to the Assistant Housekeeper.


• Controls and gives constructive comments, on an on-going basis, departmental costs within the assigned area.


• To ensure Minibar Policy and Procedures are implemented and controlled.

GENERAL

• Handles other duties and projects as assigned by their superiors.


• Is prepared to implement assigned tasks during emergencies such as fires, power cuts, and bomb threats.


• Encourages the highest possible standard of environmental management.

DETAILED JOB TASKS

• Distribute daily Pass Keys to Room Attendants


• Schedule for Houseman


• Vacuum out-of-order rooms going in-order that day, Special Arrivals, wash service landings once a week, and sweep there daily.


• Check progress of Attendants and housemen


• Check each cart to see that it is properly equipped and adequately supplied with linen and guest room supplies. If not properly equipped or supplied, have attendant supply it properly. Also check the appearance of the cart.


• Inspect Guest Rooms


• Check “Housekeeper’s Room Report” to find out which rooms are listed as “ sleep out” and vacant clean. Inspect vacant rooms first so they can be ready to sell. Make sure that Reports are correct, so Front office will never send a guest to a dirty vacant room!


• Following is a list of items to inspect in an vacant dirty room (one that has been occupied previous night):


• Check any guests belongings left in drawers, wardrobe, under bed etc.


• In a vacant dirty room before it will be given the status vacant clean and ready to send new guests. Included in the checklist are the following:


• Metal fixtures on all furniture such as drawer handles, door knob, etc., should be checked. Drawers open smooth and are clean inside.


• Ensure that fire escape routes on the door are clean and clear.


• Inspect thumbs bolts on connecting doors to see that they are safety locked. Note: Keep looking out for articles left by guests that maid overlooked.


• In a re-occupied room – Inspect it the same way you do a regular check out room except that the guest’s belongings are not disturbed during inspection. Not throw away any papers etc from guests. Note: If guest is in room when you go in to inspect it, explain that you were not able to inspect the room before his arrival but can inspect it now with his permission.


• In a living room – inspect it the way you do a regular check-out room expect that there is not a bathroom or bed in this type of room. Note: Be sure to lift up all loose cushions and chair or underneath cushion.


• In an occupied room – inspect room to see that it is generally neat in appearance and that bathroom and desk are supplied according to standard; guest’s belongings are not disturbed of course, during inspection.


• Prompt response to any guest request on the responsible floors.


• Additional detailed job tasks will be provided during training and must be followed.

OTHERS

• Continuous learning through own IDP.


• Any other duties as may be assigned by the superior.

ACCOUNTABILITIES

• Represents Dusit’s brand and its values at all times. We will establish relationships and foremost and we will deliver an exceptional guest experience and promote Thai graciousness.

COMPANY’S CULTURE

• Communicate and fully embracing the Company’s culture (our Vision, our Mission and our Values), leads by example and cascade to all your subordinates. – “Proud to belong and to contribute”

CONFIDENTIALITY

• Ensure confidentiality and secure storage of all intellectual property and data bases, both hard copy and electronic. Adhere to Dust Internet and E-mail policy. Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company.

JOB REQUIREMENT

• At least High Vocational diploma in any relevant discipline


• Minimum of 3 years in Housekeeping experience


• Knowledgeable in Housekeeping operation and cleaning methods


• Have good English communication skills both in written and spoken


• Detail-oriented and posses pleasant personality with good communication and interpersonal skills