Assistant Manager – Housekeeping

Dusit Thani Hotel; Laguna; On-site; PHP 240,000 - 360,000; Full time

Job summary

Dusit Thani Hotel in Laguna, Philippines, seeks an experienced Housekeeping Supervisor to uphold excellence across all guest rooms, public areas, and linen rooms. You will lead Room Attendants, Supervisors and Linen Room staff, reporting to the Executive Housekeeper, and ensuring training and key controls are strictly followed.

The ideal candidate has at least 5 years in a supervisory housekeeping role in a luxury setting, with excellent English communication and a detail-oriented, friendly

Qualifications

• Bachelor degree in Hotel Management or relevant discipline.
• Minimum of 5 years in supervisory Housekeeping role in a similar capacity, preferably in a 5 star class environment.
• Excellent English communication skills both in written and spoken.
• Detail-oriented and possess pleasant personality with excellent communication and interpersonal skills.

Responsibilities

• Establishes excellence in the Housekeeping Department for all assigned areas.
• Supervises Room Attendants, Floor Supervisors, Public Area Supervisors, Public Area Attendants and Linen Room.
• In the absence of the Executive Housekeeper, assists and leads the Housekeeping Department.
• Maintains high standards for Front-of-House public areas and guest rooms.
• Ensures proper training and key controls; conducts inventories and audits as per SOP.

Skills

English communication

Interpersonal skills

Detail-oriented

Supervisory experience

Education

Bachelor degree in Hotel Management

Job description

Job Description

PRIMARY RESPONSIBILITIES

• Establishes a high degree to excellence in the Housekeeping Department to all assigned areas of the Hotel.
• To be specifically concerned with Room Attendants, Floor Supervisors, Public Area Supervisors, Public Area Attendants and Linen Room.
• In the absence of the Executive Housekeeper, the Assistant Executive Housekeeper will operate the Housekeeping Department and all other areas of responsibility.
• Work closely with and maintain a high degree of excellence for the Service Department.
• Be specifically responsible for the standards of all Guest rooms, Suites, Corridors, back-of-the-house storage and linen rooms.
• Ensure Front-of-the-House public area standards are excellent at all times.
• Ensure all Supervisors continually inspect assigned areas and have turned in inspections.
• Ensure effective and complete training is in use and all associates are well trained.
• Ensure proper key controls are in effect.
• Take accurate linen inventories per SOP.
• Take accurate Guest supply inventory every period.
• Review operating statements and critique unusual surpluses and shortages.
• Audit and approve schedules, wage projections, wage recaps and payroll.
• Review out-of-order rooms daily.
• Provide up-to-date job descriptions for all supervisors and associates.
• Give immediate response to all Guest problems and correspondence.
• Ensure Lost & Found articles are stored properly and logs are maintained.
• Any and all assignments by the Executive Housekeeper must be followed through.
• To ensure effective communications through attending meeting and imparting information at regularly held staff meetings with assistant housekeepers.

ADMINISTRATIVE RESPONSIBILITIES

• Ensure all reports are prepared completely and on time.
• Involve Supervisors and Linen Room Attendants in as many administrative functions.
• To prepare and submit, on the required format, all information necessary for budgeting purposes.
• Screens and Acknowledges daily work schedules.
• Ensures that an effective duty assigned to the sufficiency of manpower in accordance to volume of business.
• Manages time effectively by meeting deadlines on time.
• Administers personnel action on leaves & overtime requests, disciplinary actions and commendation.
• Identifies and solves problems in a professional manner.
• Acknowledges logbook and ensures that each recorded problems is attended.
• Ensures that consumption reports, inventories, lost & found log books are handled according to the policies and procedures.

TECHNICAL RESPONSIBILITIES

• Understands and can explain job descriptions of all positions in the Housekeeping Department
• Knows and understands policies relating to Housekeeping, laundry, and other areas in the Rooms and Guest Services including Engineering and other departments.
• Recognizes good quality products and presentation.
• Checks and improves all service standards established by the company.
• Provides assistance to the staff when required during peak periods.
• Maintains grooming standards for all personnel.
• Conserve energy and water at all time by not decreasing guest comfort and cleaning efficiency.
• Ensures that Housekeeping and related departments’ employees can communicate with guests and the fellow employees politely and professionally.
• Maintains and improves the quality of services and facilities according to the company’s standards at all times.

COMMERCIAL RESPONSIBILITIES

• Communicates effectively with guest, clients, business partners and employees.
• To be a good sales person to promote hotel’s image and businesses.
• Participates community projects or activities in order to promoting the hotel’s image and cooperation to improve community relationship.
• Represents management team, hotel, and company well with any external guests.

HUMAN RESOURCES RESPONSIBILITIES

• Coaches and counsels all staff when applicable.
• Provides the most effective training to all housekeeping and related employees regularly.
• Motivates staff to grow within the company.
• Develops him/ herself to be better manager at all times.

RELATIONSHIP

• Reports to Executive Housekeeper
• Directs and supervises activities of the Housekeeping and other related employees.
• Coordinates with other managers for all activities of the hotel.
• Interacts with clients, guests, government officials, supplies, and other important individual in the community in promoting the hotel.

OTHERS

• Continuous learning through own IDP.
• Any other duties as may be assigned by the superior.

ACCOUNTABILITIES

• Represents Dusit’s brand and its values at all times. We will establish relationships and foremost and we will deliver an exceptional guest experience and promote Thai graciousness.

COMPANY’S CULTURE

• Communicate and fully embracing the Company’s culture (our Vision, our Mission and our Values), leads by example and cascade to all your subordinates. – “Proud to belong and to contribute”

CONFIDENTIALITY

• Ensure confidentiality and secure storage of all intellectual property and data bases, both hard copy and electronic. Adhere to Dust Internet and E-mail policy. Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company.

JOB REQUIREMENTS

• Bachelor degree in Hotel Management or relevant discipline.
• Minimum of 5 years in supervisory Housekeeping role in a similar capacity, preferably in a 5 star class environment.
• Knowledgeable in Housekeeping operation and cleaning methods.
• Have excellent English communication skills both in written and spoken.
• Detail-oriented and possess pleasant personality with excellent communication and interpersonal skills.