Manager – Recreation

Dusit Thani Laguna Singapore; Hinoba-an; On-site; PHP 3,406,000 - 5,353,000; Full time

Job summary

Dusit Thani Laguna Singapore seeks a Recreation Manager to lead all hotel recreation, entertainment, sports and activities. You will supervise staff, plan future programs, and ensure superior guest experiences while managing budgets and ensuring safety across all recreation areas.

Experience in hotel recreation is required, with fluency in English and strong customer service skills. The role involves coordinating with guests for special events and maintaining department standards.

Qualifications

• Bachelor’s degree with a major in Recreation, Leisure Management, or related field.
• At least 3–5 years of experience in a hotel recreation, activities or sports management.
• Excellent customer service skills, establishes and maintains effective working relationships.
• Fluent in English.
• Computer literacy.

Responsibilities

• Oversee all recreation, entertainment, sports and activities sections.
• Supervise staff conducting activities and events.
• Plan and implement future activities and budgets for recreation.
• Be familiar with safety procedures and operate equipment safely.

Skills

Fluent English

Customer service

Computer literacy

Health & fitness

Education

Bachelor’s degree in Recreation/Leisure Management

Job description

PRIMARY RESPONSIBILITIES

• Responsible for all the sections under his/her supervision in the recreation, entertainment, sports and activities in the hotel.
• Supervises the staff conducting all activities, entertainment, and sports.
• Delegates work and assignments to the staff.
• Plans future activities.
• Prepares for publication a variety of brochures, posters, news releases, flyers, website and related communications regarding recreation programs.
• Develops, prepares, and justifies a budget for areas of responsibility.
• Responsible for entire recreation operations of the hotel.
• Responsible for all equipment under Recreation’s care.
• Supervises the sports program and the sports center.
• Attends all meeting as required.
• Acts as M.C. at functions.
• Makes regular inspection of the area under direct supervision.
• Train all new staff and provide a regular training to all members in sport team to improve job performance and meet hotel standards.

ADMINISTRATIVE RESPONSIBILITIES

• Produces monthly reports on the operation of the department.
• Reports directly to and communicates with the Director of Rooms on all pertinent matters affecting Recreation.

TECHNICAL RESPONSIBILITIES

• Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly.

COMMERCIAL RESPONSIBILITIES

• Responsible for knowing the monthly Budgeted Income and Expenses and ensuring the department meets the targeted figures.
• Preparation of the departmental annual budget, including anticipated revenue and expenses for Recreation area.
• To drive revenue initiatives using the resources of the hotel. Revenue opportunities will be capitalized from both hotels guests and the exploring of outside business opportunities.

HUMAN RESOURCES RESPONSIBILITIES

• Develops and trains team member. Conducts on the job training in accordance with the departmental standards and procedures and maintains a record of progress for each staff.
• To evaluate all Recreation team member after training-performance knowledge and potential.
• To oversee and check that all Recreation team member are on duty at their station and involved in activities projects or guest interaction.
• Oversee monthly rosters of staff schedules.

RELATIONSHIP

• Interacts and responsible for the safety of the guests and employees.
• Relays information on activities to guests.
• Contacts outside entertainers for work in the hotel and arranges their payment.
• Arranges and supervises all activities and entertainment for special occasions, e.g., Christmas and New Year.
• Arranges and supervises all activities connected to special requests for groups, or other guests.
• Arranges and attends all Recreation functions.

OTHERS

• Continuous learning through own IDP.
• Any other duties as may be assigned by the superior.

ACCOUNTABILITIES

• Represents Dusit’s brand and its values at all times. We will establish relationships and foremost and we will deliver an exceptional guest experience and promote Thai graciousness.

COMPANY’S CULTURE

• Communicate and fully embracing the Company’s culture (our Vision, our Mission and our Values), leads by example and cascade to all your subordinates. – “Proud to belong and to contribute”

CONFIDENTIALITY

• Ensure confidentiality and secure storage of all intellectual property and data bases, both hard copy and electronic. Adhere to Dust Internet and E-mail policy. Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company.

JOB REQUIREMENTS

• Bachelor’s degree with a major in Recreation, Leisure Management, or related field.
• At least 3-5 years of experience in a hotel recreation, activities or sports management.
• Excellent customer service skills, establishes and maintains effective working relationships with others.
• Fluent in English.
• Computer literacy.
• Good general health. Be able to perform hard physical work, stamina to walk and stand for long periods of time and the ability to participate in activities.