Senior Strategic Accounts Manager

Ninja Xpress; Philippines; On-site; PHP 600,000 - 900,000; Full time

Job summary

Ninja Van is seeking an experienced Account Manager to manage and grow a portfolio of corporate accounts in the Philippines. You will strengthen client relationships, monitor performance, and identify cross-sell opportunities while coordinating with Operations, Finance, and internal teams to resolve issues.

You will lead business reviews, present performance updates, and mentor junior team members. A minimum of 5 years in account management and strong communication skills are required; logistics

Qualifications

• Bachelor's degree in Business Administration, Sales, Marketing, Business Management, or related field.
• Minimum 5 years of experience in Account Management, Relationship Management, Stakeholder Management, or Client Coordination.
• Experience managing corporate, enterprise, or mid-to-large accounts is preferred.
• Proven ability to manage client relationships and drive cross-sell/upsell opportunities.
• Strong communication, negotiation, analytical, and stakeholder management skills.
• Confident in presenting business performance and addressing client concerns.
• Experience in logistics or e-commerce is preferred.
• Proficient in Microsoft Office and comfortable working with data and reports.
• Strong ownership, customer orientation, and leadership potential. Willing to attend client meetings/visits and work extended hours when necessary.
• Proficiency in Mandarin is a plus.

Responsibilities

• Manage and grow an assigned portfolio of corporate accounts by strengthening client relationships, retaining volume and revenue, and identifying cross-sell and upsell opportunities.
• Monitor account performance, shipment volume, SLAs, KPIs, and revenue, proactively addressing risks and developing action plans to drive account growth.
• Lead client business reviews and serve as a key point of contact, confidently presenting performance updates and addressing business concerns.
• Coordinate with Operations, Finance, and other internal teams to resolve client concerns, claims, disputes, and payment-related issues.
• Support the Relationship Manager through account reporting, onboarding activities, internal alignment, and mentoring of junior Relationship Executives.

Skills

Account Management

Relationship Management

Cross-sell

Upsell

Client Coordination

Communication

Negotiation

Stakeholder Management

Analytical Skills

Leadership Potential

Presentation Skills

Education

Bachelor's degree

Tools

Microsoft Office

CRM Software

Job description

Ninja Van is seeking an experienced Account Manager to manage and grow a portfolio of corporate accounts in the Philippines. You will strengthen client relationships, monitor performance, and identify cross-sell opportunities while coordinating with Operations, Finance, and internal teams to resolve issues.

You will lead business reviews, present performance updates, and mentor junior team members. A minimum of 5 years in account management and strong communication skills are required; logistics