Senior Enterprise Relationship Lead — Growth & Cross‑Sell

Ninjavan; Philippines; On-site; PHP 1,116,000 - 1,674,000; Full time

Job summary

Ninja Van is seeking an experienced Account Manager to manage a portfolio of corporate accounts in Southeast Asia. You will strengthen client relationships, drive revenue through cross-sell opportunities, and monitor performance across SLAs and KPIs.

Ideal candidates have 5+ years in account management, strong communication and negotiation skills, and experience with enterprise accounts. Mandarin is a plus for regional collaboration.

Qualifications

• Bachelor's degree and 5+ years in Account/Relationship Management.
• Experience managing corporate or enterprise accounts is preferred.
• Strong communication and negotiation skills.

Responsibilities

• Manage and grow an assigned portfolio of corporate accounts by strengthening client relationships, retaining volume and revenue, and identifying cross-sell and upsell opportunities.
• Monitor account performance, shipment volume, SLAs, KPIs, and revenue, proactively addressing risks and developing action plans to drive account growth.
• Lead client business reviews and serve as a key point of contact, confidently presenting performance updates and addressing business concerns.
• Coordinate with Operations, Finance, and other internal teams to resolve client concerns, claims, disputes, and payment-related issues.
• Support the Relationship Manager through account reporting, onboarding activities, internal alignment, and mentoring of junior Relationship Executives.

Skills

Client relationship management

Negotiation

Communication skills

Analytical skills

Stakeholder management

Upselling

Leadership potential

Mandarin (plus)

Account growth

Education

Bachelor's degree in Business Administration

Tools

Microsoft Office

Job description

Ninja Van is seeking an experienced Account Manager to manage a portfolio of corporate accounts in Southeast Asia. You will strengthen client relationships, drive revenue through cross-sell opportunities, and monitor performance across SLAs and KPIs.

Ideal candidates have 5+ years in account management, strong communication and negotiation skills, and experience with enterprise accounts. Mandarin is a plus for regional collaboration.