Senior Software Developer & Tech Lead (Agile)

Umpisa Inc.; Manila, Hinoba-an; On-site; PHP 700,000 - 900,000; Full time

Job summary

Umpisa Inc. in Manila is seeking a Programmer Analyst responsible for supporting and maintaining existing application functionalities, collaborating with the vendor, and driving stability.

You will lead second-level support, investigate incidents, and contribute technical inputs for initiatives aimed at improving customer experience and operational efficiency. A minimum of 2 years experience and willingness to take on people management responsibilities are expected.

Qualifications

• More than 2 years of relevant experience.
• Provide second-level support for production-related incidents.
• Lead operational requests within agreed TAT.
• Prepare technical design documents and unit tests.
• Assist with change control and service catalogue delivery.
• Train other programmers when needed.

Responsibilities

• More than 2 years of relevant experience, keen to take on people management responsibilities.
• Provide second-level support for assigned production-related application incidents within established service level requirements and application maintenance in coordination with the vendor where applicable.
• Minimize the occurrence of application incidents by investigating, analyzing, developing and implementing corrective measures as directed.
• Provide leadership support for operational requests received within agreed TAT.
• Provide technical inputs to address maintenance requirements.
• Provide technical inputs for requirements of assigned key initiatives for application stability or customer experience or improve business unit’s operational efficiency.
• Prepare technical design documents where applicable.
• Code programs based on requirements in accordance with company programming standards.
• Perform unit testing, document test results and prepare unit test signoff form; or review other programmers or vendor’s test results where applicable or assigned.
• Provide technical support and/or resolution/fixes to reported errors during systems testing/systems integration testing and user acceptance testing where needed.
• Prepare application for implementation in test and production environments with the necessary documents according to the change control standard.
• Provide technical input if there is proposed service catalogue item for handled application, deliver automation or provide procedures and monitor implementation of the service catalogue.
• Work with other IT Delivery units personnel to plan and execute service transition activities of applications.
• Maintain the application section of the Technical Recovery Procedure of the supported application.
• Train, as necessary, other Programmer Analysts on application functionality and features, Department and Division function, guidelines and processes to be followed; provide technical guidance to other programmers where needed.
• Perform other related functions that may be assigned from time to time.

Job description

Umpisa Inc. in Manila is seeking a Programmer Analyst responsible for supporting and maintaining existing application functionalities, collaborating with the vendor, and driving stability.

You will lead second-level support, investigate incidents, and contribute technical inputs for initiatives aimed at improving customer experience and operational efficiency. A minimum of 2 years experience and willingness to take on people management responsibilities are expected.