Senior Software Analyst

OpenText; Makati; On-site; PHP 500,000 - 900,000; Full time

Job summary

OpenText in the Philippines is seeking a Systems Integration Analyst to deliver end-to-end EDI and B2B integration solutions for client projects within OpenText Managed Services. You will translate business requirements into technical solutions by configuring trading partners, maps, and connectivity protocols, and deploy across testing and production environments.

You will collaborate with clients and project teams across geographies, perform testing and QA, investigate issues, and provide

Qualifications

• Bachelor's degree in CS/IT/Engineering or a related technical field.
• Client-first mindset with a focus on service excellence and positive business outcomes.
• Strong analytical thinking and troubleshooting skills with structured, data-driven approaches.
• Excellent communication and collaboration across teams and geographies.

Responsibilities

• Collaborate with clients to understand EDI and integration requirements.
• Configure Trading Partners and EDI maps within OpenText Managed Services platforms.
• Perform end-to-end testing, validation, and quality assurance for implementations.
• Deploy solutions across testing and production environments.
• Investigate complex technical issues and perform root cause analysis.
• Provide timely updates to clients, project teams, and stakeholders.
• Work across global shifts and be available for on-call support as needed.

Skills

EDI

B2B integration

Client liaison

Analytical thinking

Troubleshooting

Communication

Collaboration

On-call rotation

Global shifts

On-site

Education

Bachelor's degree in Computer Science, Information Technology, Engineering

Tools

EDI mapping tools

AS2

SFTP

FTP

HTTP

Job description

The Systems Integration Analyst is responsible for delivering end-to-end EDI and B2B integration solutions for clients within the OpenText Managed Services environment. As an individual contributor, you will act as the primary liaison for client implementation requests, translating business requirements into technical solutions by configuring trading partners, document mappings, and connectivity protocols. You will develop and maintain EDI maps, technical specifications, and integration workflows; perform deployments across testing and production environments; and ensure successful data exchange via protocols such as AS2, SFTP, FTP, and HTTP. By combining technical expertise, analytical problem-solving, and a client-focused approach, you will contribute to the successful delivery of client integration projects and ongoing operational excellence.

WHAT THE ROLE OFFERS

• Collaborate directly with clients to understand their EDI and integration requirements and transform business needs into technical solutions.
• Analyze data flows, interfaces, and integration requirements to support successful onboarding and implementation projects.
• Configure Trading Partners and EDI maps within OpenText Managed Services platforms to deliver high-quality solutions that meet client expectations.
• Support the enhancement and maintenance of existing integrations to drive operational efficiency and business continuity.
• Leverage industry standards and best practices to design, develop, and optimize EDI mapping solutions.
• Perform end-to-end testing, validation, and quality assurance to ensure successful implementation
• Investigate complex technical issues, conduct root cause analysis, and implement corrective actions to resolve client-reported defects and integration challenges.
• Engage with clients, project teams, and stakeholders to provide timely updates, manage expectations, and contribute to successful project delivery.

WHAT YOU NEED TO SUCCEED

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related technical field.
• A client-first mindset with a strong commitment to service excellence and delivering positive business outcomes.
• Exceptional analytical thinking and troubleshooting skills, with the ability to solve complex technical problems through structured and data-driven approaches.
• Strong communication and collaboration skills, enabling you to work effectively with colleagues, stakeholders, and clients across different teams and geographies.
• The ability to thrive in a dynamic, high-volume environment while successfully balancing competing priorities and deadlines.
• Self-motivated, adaptable, and capable of working independently while maintaining accountability for results.
• Flexibility to provide after-hours and weekend support as part of an on-call rotation.
• Availability to work across global shifts, predominantly EMEA and US business hours.
• Able to work on a 5-day work onsite model.