Senior Soft Services Manager, Philippines

Dyson; Philippines; On-site; PHP 1,800,000 - 3,200,000; Full time

Job summary

Dyson GmbH in the Philippines Technology Campus is seeking a Senior Soft Services Manager to own strategy, development, and execution of all Soft Services across the campus. You will lead a dedicated team, manage multi-vendor programs, and engage stakeholders to meet ambitious targets while elevating user experience across business units.

The role requires strong organization, people development, and governance skills with a focus on improving workplaces, safety, and compliance in a large

Qualifications

• Bachelor’s or equivalent degree in Facilities Management, Hospitality Management, Business Administration, Operations Management, or a related field.
• 10+ years of working experience in facilities/estates with a minimum 5 years in a senior management role and people management
• Demonstrable leadership skills and strategic thinking
• Thorough understanding of effective outsource delivery models, including proven multi-vendor management
• Highly proficient in problem solving and process control
• Experience managing catering, housekeeping, transportation, waste management, and workplace service contracts
• Comprehensive understanding of local safety, health and environment codes
• IT skills with FM hardware and software (IWMS, Excel, PowerPoint)
• Strong planning and organisational capability
• Excellent interpersonal skills and ability to influence stakeholders
• Diligent and proactive with initiative and accountability
• Certified in facilities mgmt (IFMA or equivalent) would be a plus
• Experience supporting large corporate campuses or multi-site operations
• Sustainability or environmental program management experience
• Knowledge of workplace experience platforms and CMMS systems

Responsibilities

• Design and deliver the long-term strategy for Soft Services at the Philippines Technology Campus
• Lead end-to-end vendor sourcing, contract negotiations, renewals, and performance reviews
• Oversee catering, events management, transportation, reception and mail, fitness and wellness, help desk, and site services
• Ensure compliance with health, safety and environmental regulations
• Provide executive reporting and business casing for investments
• Collaborate across functions to meet security and safety standards
• Coach and develop Soft Services teams and drive continuous improvement
• Be single point of contact for Soft Services leadership and stakeholders
• Represent services to local stakeholders to align with business needs

Skills

Leadership

Strategic thinking

Stakeholder management

Analytical skills

Team player

Communication

Education

Bachelor's in Facilities Management or related

Tools

IWMS

Excel

PowerPoint

Job description

Senior Soft Services Manager, Philippines

Summary

Salary : Competitive Job Family : Facilities Enablement Location : Philippines - Technology Campus

The Role of theSeniorSoftServices Manager

Based at our Philippines Technology Campus in Batangas province and reporting directly to the Philippines Head of Facilities, this role will own the strategy, development, and execution of allSoftServices programming to ensureallworkspacesacross Campus meet our best-in-class standards and regulatory protocols. Critical to success in this role will be strong organization, business strategy, people development, and management skills. The SeniorSoftServices Manager will proactively engage with stakeholders and leadadedicated team to provideworkplacesolutionstomeet ambitious organisational targets whilepromotinguser experience and engagement acrossdiversebusinessunits.

Main Duties&Responsibilities:

Programs & Strategy:Design and deliver the long-term strategy forSoftServicesat the Philippines Technology Campusincluding but not limited to:

• Catering
• Events Management
• Transportation
• Reception & Mail Services
• Fitness & Wellness
• Help Desk & Site Services
• Workplace Communications
• Storage Management
• Supply Management & Forecasting

Technical ExpertiseAreas:

Ability to run and deliver multiple RFPs on an annual basis, ensuring best value for service performance in all areas.Leadend to endvendor sourcing, contract negotiations, renewals, and performance reviewsfor all Soft Services suppliers/programs.

Familiarity withcomplianceandapplicable health, safety, and food handling regulations.

Business casing & executive reportingproficiency

Support troubleshooting of complex technical problems and provide suitable solutions. Coherently present solutions and justify the resourcesrequired

Identifyand propose innovativenew approachesand models for the delivery of keyworkplaceimprovementactivities

Leadership Capabilities:

Lead and direct theSoft Servicesteam toensure allworkplacerelatedrequirementsare delivered on time, on budget, and withmaximum value to the business

Coach the internal & externalSoftServices teams through the required business casing and governance processes, supporting with securing the necessary approvals before any works arecommenced.

Lead the training and developmentof theSoftServices team, engendering a culture of continuous professional developmentand excellence

Create an environment ofbest practices and lessons learnt sharing, as well as standardise work processes and proceduresto ensure consistency and reliability

Be the single point of contact forPTCSoftServicesleadership related items, providingconsistent,accurateupdates tothe Estates & Facilities LT teamfor onward communication to Dyson Executives

Represent theSoftServices team, vendors, and programs to local Philippines stakeholders to ensure business needs are met holistically

BudgetManagement:

Own all Soft Servicesspending,including but not limitedto:creating spend forecasts,tracking actualspends against forecast, developing mitigation strategies toensureperformance to budget, and ensuring all necessary approvals are received prior to spend commencement

Work closely with HR and other BPs to proactively predict workforce changesand net-new needsto ensurebudgets can be adaptedaccording to business use cases

Review, interrogate,and justifyCapex andOpexrequestsfrom the business,advocating forcost efficiencyat all times

Collaboration & Business Partnership

Collaborate with other functions to meetSecurity,Safety,Environmental,andHealth &Safety compliancestandards

Effectively coordinate activities with local stakeholdersand business unit partnersto ensure smooth delivery, transparency,and consistency

Act as an advisor and advocator of effective industry practices and best-in-class practices.Influence partners & stakeholders to support meaningful investments with lasting business benefit.

Support othersite/region’s work requests when called upon.

About you

EssentialQualifications

• Bachelor’sor equivalent secondarydegree inFacilities Management, Hospitality Management, Business Administration, Operations Management, ora relatedfield.
• 10+years of working experience in facilities / estates and a minimum 5years'experience in a senior management roleand people management,
• Demonstrable leadership skills and strategic thinking,
• Thorough understanding of effective outsource delivery models,including proven experience leading multi-vendor service delivery programs.
• Highly proficient in systematic problem solving and process control techniques,
• Demonstrated experience managing catering, housekeeping, transportation,waste management,andworkplace service contracts.
• Comprehensive understanding of relevant local codes of practices, including safety,healthand environment.
• IT skills–experience with FM hardware solutions andproficiencyin software solutions (IWMS systems,Microsoft package software-particularly Excel and PowerPoint, etc.).
• Strong planning and organisational capability
• Excellent interpersonal skills; ability to build productive working relationships and influence stakeholders
• Highly proficient in strategic thinking and analytical skills
• Strong teamplayer allied to an ability to workboth collaboratively andindependently
• Diligent, committed,and open tonew ideas
• Confident; comfortable with interacting with others, and willingness to show initiative.
• Assertive; readiness to press teams and suppliers to take remedial action whenrequired
• Professional certifications such as IFMA (FMP, SFP, CFM) or equivalent.
• Experience supporting large corporate campuses or multi-site operations.
• Sustainability or environmental program management experience.
• Experience in global or regional workplace operations.
• Knowledge of workplace experience platforms, CMMS systems, and service management technologies.

Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.