Senior ServiceNow Developer 18 days ago

TECEZE LTD; Metro Manila; Remote; PHP 1,800,000 - 2,400,000; Full time

Job summary

TECEZE LTD is seeking a Senior ServiceNow Developer to design, configure, and implement AI-driven automation on the ServiceNow platform. The role focuses on intelligent workflows, Now Assist, GenAI skills, and enterprise integrations across ITSM/HRSD/CSM/ITOM using Flow Designer and AI Agents.

The position is based in the Philippines with remote work in US time zones, offering hands-on development, governance participation, and ongoing platform enhancements.

Qualifications

• 7+ years of ServiceNow platform development experience.
• Experience in intelligent workflow automation and enterprise integrations.
• Hands-on ServiceNow development with JavaScript, Glide APIs, Flow Designer.
• Familiarity with ITSM, HRSD, CSM, ITOM modules and Service Catalog.
• Experience with Now Assist, GenAI Skills, AI Agents and Predictive Intelligence.
• Knowledge of CI/CD and release management.
• Strong analytical, debugging, and stakeholder collaboration skills.

Responsibilities

• Design, configure, and develop ServiceNow solutions across enterprise modules.
• Implement intelligent workflows using Now Assist, GenAI Skills, AI Agents and Predictive Intelligence.
• Develop integrations using REST/SOAP APIs, Integration Hub, MID Server.
• Support platform upgrades, governance, and release management.
• Contribute to reusable integration frameworks and accelerators.
• Collaborate with architects, consultants, and stakeholders.

Skills

JavaScript

Glide APIs

UI Policies

Business Rules

Client Scripts

Script Includes

Agile/Scrum

AI/GenAI workflows

CI/CD

Tools

ServiceNow Platform

Now Assist

GenAI skills

REST/SOAP APIs

Integration Hub

MID Server

Flow Designer

AI Agents

Job description

Job Title: Senior Service Now Developer - Now assist Location: Philippines

Remote Position Working Timing - US Time Zone Scope of the Role

As a ServiceNow Developer - AI & Intelligent Workflow Automation, you will design, configure, and develop advanced solutions on the ServiceNow platform with focus on AI-driven automation, digital workflows, and enterprise service management initiatives. Closely work with architects, consultants, and stakeholders to translate business requirements into scalable, secure, and maintainable ServiceNow solutions leveraging modern platform capabilities including Now Assist, AI Agents, GenAI workflows, and enterprise integrations.

This is a hands-on development role with opportunities to contribute to innovation, reusable accelerators, and next-generation AI-enabled workflow solutions. Key Responsibilities Design, configure, and develop solutions on the ServiceNow platform across enterprise modules and custom applications.

Implement intelligent workflows using Now Assist, GenAI Skills, AI Agents, AI Search Predictive Intelligence, Flow Designer, Virtual Agent Develop and maintain scoped applications using ServiceNow Studio. Configure workflows, business rules, client scripts, UI policies, script includes, catalogs, and integrations.

Build AI-powered automation and conversational workflow solutions. Translate functional and technical requirements into scalable and efficient technical solutions. Ensure compliance with ServiceNow development best practices, security guidelines, and coding standards.

Conduct unit testing, debugging, defect resolution, and technical troubleshooting. Participate in peer reviews and contribute to development governance standards. Support platform upgrades, enhancements, and release management activities.

Develop integrations using REST/SOAP APIs, Integration Hub, MID Server, and external enterprise systems. Support workflow orchestration across multiple enterprise applications. Participate in AI-driven automation and enterprise integration initiatives.

Contribute to reusable integration frameworks and accelerators.

Required Experience & Capabilities 7+ years of relevant ServiceNow platform development

experience with expertise in intelligent workflow automation, enterprise integrations, CMDB/CSDM implementations , and AI-powered ServiceNow capabilities.

Hands-on experience as a ServiceNow Developer in enterprise or consulting environments. Expertise in JavaScript Glide APIs Flow Designer

Script Includes Business Rules Client Scripts UI Policies. Experience with at least two or more ServiceNow modules such as ITSM HRSD CSM ITOM

Service Catalog Custom Applications. Experience with Now Assist GenAI Skills

AI Agents / Agentic Workflows AI Search Predictive Intelligence Familiarity with A2A and MCP-based AI integration approaches is an advantage. Understanding of scoped applications, update sets,

CI/CD , and ServiceNow best practices. Experience with enterprise integrations

and automation use cases. Strong analytical, debugging, and problem-solving skills. Good communication and stakeholder collaboration skills.

Participate in solution design workshops and technical discussions. Support deployment, UAT, hypercare, and post-production stabilization activities.

Preferred Skills Exposure to CRM workflows

and customer operations. Understanding of cloud platforms such as AWS or Azure. Exposure to low-code/no-code workflow automation.

Experience in Agile/Scrum delivery models. Knowledge of DevOps and release management processes

Certifications Preferred - Atleat 2 certification CSA - Certified System Administrator CAD - Certified Application Developer

CIS certifications Data Foundation - CMDB, CSDM Micro-certifications in AI / GenAI capabilities