Senior IT Service Desk | MSP Environment

IT by Design Philippines Inc.; Taguig; On-site; PHP 420,000 - 540,000; Full time

Benefits offered by this job

HMO Coverage Day 1 + 1 Free Dependent

Life & Pet Insurance

Performance Bonus & Annual Review

13th Month Pay

10% Night Shift Differential

Holiday Pay

Government-Mandated Benefits

Free Meals, Coffee & Snacks

Shuttle Services

On-Site Allowance

Accommodation Benefit

Employee Rewards & Recognition

Technical Training & Career Growth

Global Client Exposure

Opportunities for Technical and Career

Job summary

IT By Design is seeking a Senior IT Service Desk Analyst to provide advanced end-user support across multiple client environments. The role focuses on AD and Microsoft 365 administration, including Exchange, SharePoint, and OneDrive, with L2 support in an MSP setting.

The position requires 2+ years of IT service desk or related experience, willingness to work night shifts, and onsite in BGC, Taguig. Strong English communication and ticket-management skills are essential.

Qualifications

• 2+ years of IT Service Desk, Desktop Support, Systems Administration, or Technical Support experience.
• Experience in MSP, BPO IT support, or multi-client environments is highly preferred.
• Hands-on experience with AD, M365, Exchange/Exchange Online, SharePoint & OneDrive, desktop/end-user troubleshooting, VPN connectivity, and printer support.

Responsibilities

• Provide L2 technical support across multiple client environments in an MSP setting.
• Manage Active Directory tasks including user creation, access, and onboarding/offboarding.
• Administer and troubleshoot Microsoft 365 environments and user accounts.
• Support and manage Exchange, SharePoint, and OneDrive in day-to-day administration.
• Troubleshoot desktop, laptop, software, VPN, printer, and connectivity issues.
• Apply basic DNS and DHCP knowledge when troubleshooting network problems.
• Manage tickets and adhere to client SLAs and priorities.
• Perform advanced troubleshooting and escalate to L3 when needed.
• Document solutions and maintain accurate client and technical information.
• Communicate clearly with global clients and end users.

Skills

MSP experience

AD administration

Microsoft 365 administration

Exchange / Exchange Online

SharePoint & OneDrive

Desktop troubleshooting

VPN & connectivity

Printer & peripheral support

DNS & DHCP

English communication

Tools

Active Directory

Job description

IT By Design | 100% Onsite – BGC, Taguig | Night Shift

Are you an experienced IT Support professional ready to take on more advanced technical responsibilities in an MSP or multi-client environment?

IT By Design is looking for a Senior IT Service Desk Analyst who can provide advanced end-user support while handling Active Directory and Microsoft 365 administration across multiple client environments.

If you have strong experience with AD user management, onboarding/offboarding, Microsoft 365 administration, Exchange, SharePoint, and OneDrive, we'd love to connect with you.

What You'll Do

• Provide L2 technical support across multiple client environments in an MSP setting.
• Manage Active Directory tasks, including user creation, access, permissions, onboarding, and offboarding.
• Administer and troubleshoot Microsoft 365 environments and user accounts.
• Support and manage Exchange, SharePoint, and OneDrive as part of day-to-day administration.
• Troubleshoot desktop, laptop, software, VPN, printer, and connectivity issues.
• Apply basic knowledge of DNS and DHCP when troubleshooting network and user connectivity issues.
• Manage tickets and technical requests while meeting client SLAs and priorities.
• Perform advanced troubleshooting and identify when issues require escalation to L3 or specialized teams.
• Document solutions and maintain accurate client and technical information.
• Communicate confidently with global clients and end users, explaining technical issues in a clear and professional manner.

What We're Looking For

• 2+ years of experience in IT Service Desk, Desktop Support, Systems Administration, or Technical Support.
• Experience working in an MSP, BPO IT support, or multi-client environment is highly preferred.
• Strong hands-on experience with:
  • Active Directory administration
  • Microsoft 365 administration
  • Exchange / Exchange Online
  • SharePoint and OneDrive
  • Desktop and end-user troubleshooting
  • VPN and connectivity troubleshooting
  • Printer and peripheral support
• Working knowledge or exposure to DNS and DHCP.
• Strong troubleshooting and problem-solving skills.
• Excellent English communication and client-facing skills.
• Comfortable handling multiple priorities and supporting different client environments.
• Willing to work night shifts and onsite in BGC, Taguig.

Why Join IT By Design?

• HMO Coverage Day 1 + 1 Free Dependent
• Life & Pet Insurance
• Performance Bonus & Annual Review
• 13th Month Pay
• 10% Night Shift Differential
• Holiday Pay
• Government-Mandated Benefits
• Free Meals, Coffee & Snacks
• Shuttle Services
• On-Site Allowance
• Accommodation Benefit
• Employee Rewards & Recognition
• Technical Training & Career Development
• Global Client Exposure
• Opportunities for Technical and Career Growth

Why IT By Design?

IT By Design is a global IT infrastructure and talent solutions company headquartered in Freehold, New Jersey, with teams across the US, Philippines, and India. We partner with MSPs worldwide to deliver 24x7 Helpdesk, NOC, SOC, Cloud, Cybersecurity, Business Continuity, and Talent Solutions.

Join a global IT team where you can strengthen your technical expertise, gain international exposure, and build a long-term career in managed IT services.