Senior Service Delivery & Operations Lead

D2B; Philippines; Remote; PHP 893,000 - 1,116,000; Full time

Job summary

D2B in the Philippines is seeking a Service Delivery and Operations Manager to lead three Australian group organisations. You will own staff performance, participant satisfaction, quality service delivery, rostering, and NDIS compliance, reporting directly to the Managing Director.

This independent contractor, full-time role focuses on optimizing the operations engine, controlling labour costs, onboarding new participants, and ensuring audit-ready documentation, with a strong emphasis on safety,

Qualifications

• Minimum 2 years of direct operational management experience within Australian NDIS / Disability or Community Care sector.
• Thorough knowledge of NDIS Quality and Safeguards Commission rules and Practice Standards.
• Strong workforce management and rostering experience across distributed locations.
• Solid understanding of worker screening databases and mandatory reporting requirements.

Responsibilities

• Rostering & staff coverage to ensure 100% participant support.
• Maintain safe, person-centred service delivery aligned with participant plans.
• Lead Team Leaders and frontline staff across multiple entities.
• Ensure NDIS compliance, audit-ready documentation, and staff credentialing.
• Deliver weekly operations performance reports and lead improvement initiatives.

Skills

NDIS regulatory knowledge

Workforce management

Compliance & screening

Operational leadership

Budgeting & reporting

Education

Business Administration / Healthcare Management degree

Tools

ShiftCare

CareLink+

Deputy

Employment Hero

Job description

D2B in the Philippines is seeking a Service Delivery and Operations Manager to lead three Australian group organisations. You will own staff performance, participant satisfaction, quality service delivery, rostering, and NDIS compliance, reporting directly to the Managing Director.

This independent contractor, full-time role focuses on optimizing the operations engine, controlling labour costs, onboarding new participants, and ensuring audit-ready documentation, with a strong emphasis on safety,