Senior NDIS Service Delivery & Operations Lead

NZAB; Manila; Remote; PHP 893,000 - 1,116,000; Full time

Job summary

NZAB is seeking a Service Delivery and Operations Manager to oversee rostering, participant care, and overall operational performance. The role reports to the Managing Director and focuses on safe, compliant, and cost-efficient service delivery across multiple entities in a governed framework.

You will lead teams, manage onboarding capacity with sales, and uphold audit-ready records. Key responsibilities include staff rostering, participant satisfaction, team leadership, and adherence to NDIS

Qualifications

• Minimum of 2 years direct operational management experience in Australian NDIS/Disability sector.
• Thorough knowledge of NDIS Quality and Safeguards Commission rules and mandatory reporting frameworks.
• Experience managing high-volume rosters across distributed locations.
• In-depth understanding of Australian worker screening databases (NDIS Worker Screening Check, WWCC, First Aid/CPR).

Responsibilities

• Rostering: ensure 100% coverage and handle absences promptly.
• Participant care: safeguard person-centred, safe service delivery per support plans.
• Team leadership: supervise Team Leaders and frontline staff across entities.
• Quality & compliance: maintain audit-ready documentation and staff screenings.
• Operations reporting: deliver weekly performance reports and drive improvements.

Skills

Operational management

NDIS knowledge

Workforce management

Compliance & screening

Stakeholder communication

Education

Tertiary qualifications in Business Administration / Healthcare Management / Human Services

Tools

ShiftCare

CareLink+

Deputy

Employment Hero

Job description

NZAB is seeking a Service Delivery and Operations Manager to oversee rostering, participant care, and overall operational performance. The role reports to the Managing Director and focuses on safe, compliant, and cost-efficient service delivery across multiple entities in a governed framework.

You will lead teams, manage onboarding capacity with sales, and uphold audit-ready records. Key responsibilities include staff rostering, participant satisfaction, team leadership, and adherence to NDIS